Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raisa Martel Tejero

Rancho Santa Margarita,CA

Summary

Adept at enhancing customer experiences and streamlining operations, my tenure at Ulta showcased my ability to solve complex problems and build lasting relationships. Skilled in both customer service and time management, I significantly improved satisfaction rates. My approach combines attention to detail with effective communication, driving success in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Task Associate

Ulta
04.2024 - Current
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Managed efficient cash register operations.
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Prep Cook

Pokeworks
12.2021 - 03.2024
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Monitored food quality and presentation to maintain high standards.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Maintained food safety and sanitation standards.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Conserved resources by utilizing proper portion control techniques during meal preparation.
  • Stocked inventory efficiently, enabling seamless transition between meal services.
  • Ensured customer satisfaction by paying close attention to dietary restrictions and special requests.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
  • Managed opening and closing shift kitchen tasks.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Prepared and served various food items in fast-paced environment.
  • Minimized cross-contamination risks by diligently organizing food storage and prep areas.

Porter

Western National Property Management
04.2015 - 08.2021
  • Cleaned and organized building areas as required.
  • Completed sweeping, mopping, and window-cleaning.
  • Resolved guest inquiries punctually and politely for professional customer service.
  • Performed cleaning and maintenance duties as directed.
  • Communicated with coworkers and managers about completed duties.
  • Increased efficiency in daily operations by organizing storage rooms, maintaining inventory of supplies, and replenishing stock as needed.
  • Increased workplace safety by immediately reporting potential hazards.
  • Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Stored supplies safely and securely to prevent theft and damage.
  • Greeted guests with warmth and professionalism for friendly, helpful service.
  • Upheld company standards for appearance by wearing designated uniform and maintaining professional demeanor at all times.
  • Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
  • Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
  • Maintained building exteriors for professional, clean presentation standards.
  • Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Supervised supplies in inventory and submitted reorder requests.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Enhanced security by vigilantly monitoring guest areas and reporting suspicious activities.
  • Improved inventory management of cleaning supplies and guest amenities through careful monitoring.
  • Maintained clean and safe lobby areas, contributing to welcoming environment for guests.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

Education

High School Diploma -

Jesus Redentor
Lima- Peru

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Customer interaction
  • Workplace Safety
  • Cash Handling
  • Customer Engagement
  • Complex Problem-Solving
  • Relationship Building
  • Courteous and Professional
  • Oral communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Task Associate

Ulta
04.2024 - Current

Prep Cook

Pokeworks
12.2021 - 03.2024

Porter

Western National Property Management
04.2015 - 08.2021

High School Diploma -

Jesus Redentor

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Raisa Martel Tejero