Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Raisa Robinson

Phoenix,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Chewy.com
Phoenix, AZ
07.2022 - 08.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.

Customer Service Representative

DISH
Phoenix, AZ
12.2021 - 07.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Customer Service Associate

TTEC
Phoenix, AZ
02.2021 - 12.2021
  • Responded to 403b inquiries from employees relating to enrollments, plan changes and contribution amounts.
  • Reconciled HSA, FSA and 401K elections against vendor records and reported weekly demographic changes to HR, payroll and 401K vendor.
  • Maintained sensitive information with strict confidentiality and modeled ethics, professionalism and service orientation in employee interactions.
  • Assisted with employee and manager benefits inquiries and routinely handled complex questions and resolutions.

Customer Service Representative

Iqor
Phoenix, AZ
01.2020 - 02.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Surpassed sales goals through implementation of effective marketing strategies.

Customer Service Representative

Conduent
Tempe, AZ
09.2019 - 12.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

Concentrix
Tempe, AZ
04.2018 - 07.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.

Customer Service Representative

Convergys
Phoenix, AZ
09.2016 - 04.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.

Teacher

Lover And Learn Preschool
Mesa, AZ
04.2011 - 09.2016
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom.

Teacher

Children's Learning Adventure
Phoenix, AZ
01.2016 - 07.2016
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom.

Teacher

Brighter Angels
Phoenix, AZ
04.2015 - 12.2015
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom.

Warehouse Associate

Shutterfly
Phoenix, AZ
11.2014 - 02.2015
  • Worked safely around moving machinery.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Education

GED -

05.2011

Skills

  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Upselling Products and Services
  • Customer Data Confidentiality
  • Customer Retention Strategies
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Order and Refund Processing

Timeline

Customer Service Representative

Chewy.com
07.2022 - 08.2022

Customer Service Representative

DISH
12.2021 - 07.2022

Customer Service Associate

TTEC
02.2021 - 12.2021

Customer Service Representative

Iqor
01.2020 - 02.2021

Customer Service Representative

Conduent
09.2019 - 12.2019

Customer Service Representative

Concentrix
04.2018 - 07.2019

Customer Service Representative

Convergys
09.2016 - 04.2018

Teacher

Children's Learning Adventure
01.2016 - 07.2016

Teacher

Brighter Angels
04.2015 - 12.2015

Warehouse Associate

Shutterfly
11.2014 - 02.2015

Teacher

Lover And Learn Preschool
04.2011 - 09.2016

GED -

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Raisa Robinson