Raisa Valdes
Miami
Summary
Team work experience communication, and teamwork skills, with ability to quickly adapt to new environments. Eager to contribute to job success and further develop professional skills.
Overview
18
18
years of professional experience
Work History
Immigrant Visa Team Leader
Department of State
08.2010 - 10.2024
- Set performance goals for the immigrant visa team members.
- Monitoring and managing civil and financial documents collection before and after the immigrant visa application process.
- Provided training sessions on immigrant visa processes based on the Immigration Law to build team of top performers and achieve high work quality. Promoted employees´cross-training.
- Empowered team members by delegating responsibilities in different areas of expertise such as: filing, document intake, documents review and evaluation and visa issuances.
- Evaluated staff performance annually and provided coaching when necessary.
- Maintained immigrant visa database and generate reports detailing immigrant visa process information.
Visa Assistant
Department of State
07.2008 - 08.2010
- Managed a high volume of daily immigrant and non-immigrant applications while maintaining attention to detail and accuracy in documentation.
- Provided customer service for visa applicants. This included waiting room services, documents and biometrics collection and travel packets and visa deliveries.
- Collaborated with consulate officials to expedite urgent visa requests such as aged out immigrant applicants and humanitarian cases.
- Assisted clients with complex visa requirements, providing detailed guidance on documentation and procedures.
- Ensured accurate completion of visa applications, conducting thorough reviews to minimize errors and delays.
- Demonstrated expertise in visa processes based on scheduled rotation throughout different consular teams such as: filing, documents collection, documents processing, information unit and visa issuance.
Reservation Specialist
REX Rent a Car and Limousine Service in Havana
09.2006 - 07.2008
- Reservation Specialist at the Commercial Department.
- Ensured accurate client information was entered into the car reservation system.
- Provided customers with information about availability and pricing.
- Collecting, organizing and analyzing data of car rentals by car categories and provinces.
- Answered incoming phone calls and e-mails from customers and travel agencies.
- Supported marketing efforts by promoting special offers or packages during the booking process.
Education
Bachelor in English Language - English Language
University of Havana
Havana, Cuba07-1999
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Staff Training
Timeline
Immigrant Visa Team Leader
Department of State
08.2010 - 10.2024
Visa Assistant
Department of State
07.2008 - 08.2010
Reservation Specialist
REX Rent a Car and Limousine Service in Havana
09.2006 - 07.2008
Bachelor in English Language - English Language
University of Havana
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