Raisha Morrell She/Her

2nd Chance Inc

Anniston , Alabama

04.2010 - Current

Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
Interviewed clients and family members to obtain key information for case planning and management.
Secured housing, medical care and employment for clients by collaborating with various community agencies.
Visited individuals in homes and attended group meetings to provide information on agency services, requirements and procedures.
Used Microsoft Word and other software tools to create documents and other communications.
Used coordination and planning skills to achieve results according to schedule.
Prepared variety of different written communications, reports and documents.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Created plans and communicated deadlines to complete projects on time.
Learned new skills and applied to daily tasks to improve efficiency and productivity.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Identified issues, analyzed information and provided solutions to problems.