Raishia Lashay Horton
Birmingham,AL
Summary
I'm a Great Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Popeyes Louisiana Chicken
Birmingham, AL
09.2023 - 04.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
Assistant Manager
Premier kings llc.
Birmingham , AL
07.2022 - 10.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Produced thorough, accurate and timely reports of project activities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Proposed or approved modifications to project plans.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Assistant Manager
Dominos Pizza LLC
Birmingham, AL
04.2020 - 06.2022
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Delivered products to customer locations on time.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
Floor Server
Longhorn Steakhouse
Hoover, AL
01.2019 - 03.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Cook Shift Leader
Arbys Resturant
Irondale, AL
02.2017 - 12.2018
- Ensured kitchen staff followed health and safety regulations.
- Monitored food preparation to ensure quality standards were met.
- Trained new cooks on proper food handling techniques.
- Maintained up-to-date knowledge of menu items, ingredients, and recipes.
- Provided direction to kitchen staff regarding food preparation, cooking times, portion sizes, and presentation of dishes.
- Organized the work area for efficient functioning during shifts.
- Supervised all aspects of the kitchen operations including inventory control and ordering of supplies.
- Resolved customer complaints in a timely manner.
- Kept accurate records of employee hours worked each day, week, month.
- Performed regular inventory checks to ensure adequate stock levels were maintained.
- Managed cashiering duties such as counting money at the end of shift.
- Kept kitchen, cooking utensils and storeroom clean and neat.
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
- Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
- Cut, chopped and sliced meat and produce to prepare for cooking.
- Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
- Taught kitchen staff about proper nutrition, food allergies and dietary issues.
Deli Associate
Publix Grocery Store
Irondale , AL
05.2016 - 01.2017
- Maintained cleanliness of deli area, including tables and counters.
- Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
- Calculated the cost of orders and accepted payment in cash or credit card format.
- Maintained work areas to reduce potential for illness or injury.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
- Ensured that all food items were stored at appropriate temperatures according to health code standards.
- Maintained records of sales transactions using POS system.
- Provided accurate information about product ingredients upon request.
- Checked expiration dates on packaged goods before placing them on display.
- Adhered to company policies and procedures related to food handling processes.
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Received deliveries from vendors and ensured accuracy of order against invoice.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed payments on cash register and counted back bills and change to patrons.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Education
High School Diploma -
Huffman High School
Birmingham, AL05-2018
Some College (No Degree) - Culinary Arts
T.A. Lawson State Community College
Birmingham, ALSkills
- Sales monitoring
- Employee Scheduling
- Employee Performance Evaluations
- Recruiting and interviewing
- Product and service knowledge
- Cost Reduction
- Customer Engagement
- Staff Scheduling
- Supply Chain Management
- Team Management
- Full service restaurant background
- Food Service Background
- Shift Management
- Stable work history
- Regulatory Compliance
- Supervisory skills
- Customer-Oriented
- Relationship Building
- Expense Tracking
- Staff Supervision
- Problem-Solving
- Interpersonal Communication
- Back of House Management
- Teamwork and Collaboration
- Training and Onboarding
- ServeSafe Manager
- Team building
- Excellent Communication
- Organizational Skills
- Team Leadership
- Critical Thinking
- Problem-solving abilities
- Money Handling
- Labor and food cost control
- Performance Improvement
- Reliable and Responsible
- Reliability
- Sanitation
- Budget Administration
- Decision-Making
- Time management abilities
- Goal Setting
- Effective Communication
- Customer Service
Timeline
Assistant Manager
Popeyes Louisiana Chicken
09.2023 - 04.2024
Assistant Manager
Premier kings llc.
07.2022 - 10.2023
Assistant Manager
Dominos Pizza LLC
04.2020 - 06.2022
Floor Server
Longhorn Steakhouse
01.2019 - 03.2020
Cook Shift Leader
Arbys Resturant
02.2017 - 12.2018
Deli Associate
Publix Grocery Store
05.2016 - 01.2017
High School Diploma -
Huffman High School
Some College (No Degree) - Culinary Arts
T.A. Lawson State Community College
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