Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Raissa Boyd

Houston,TX

Summary

  • Para Educator:
  • Developed individualized learning plans that improved student engagement and academic performance for special needs students.
  • Assisted in the implementation of classroom management strategies that reduced behavioral incidents by 20%.
  • Customer Service Representative:
  • Recognized as "Employee of the Month" for consistently exceeding customer satisfaction targets and receiving positive feedback.
  • Streamlined communication processes that improved response time to customer inquiries by 30%.
  • Guest Service Associate:
  • Played a key role in a team that achieved a 95% customer satisfaction rating during the holiday season.
  • Implemented a feedback system that increased guest interaction and led to a 15% rise in repeat customers.

Overview

5
5
years of professional experience

Work History

Para Educator

Spring ISD
08.2021 - Current
  • Support teachers in educational settings by assisting with classroom activities and managing student engagement.
  • Provide individualized support to students with special needs, enhancing their learning experience.
  • Prepare instructional materials and assist with administrative tasks to ensure smooth classroom operations.

Customer Service Representative

QVC
03.2021 - 09.2022
  • Delivered exceptional customer service by addressing customer inquiries and resolving issues effectively.
  • Built rapport with customers to understand their needs and enhance their overall experience.

Guest Service Associate

Target
11.2019 - 01.2021
  • Ensured a positive shopping experience for guests by addressing questions and resolving problems promptly.
  • Provided support in various capacities to enhance customer satisfaction.

Education

Some College in Early Childhood Education -

Prairie View A & M University
Waller, TX
03.2018

High school diploma or GED -

Westfield High School
Houston, TX
05.2017

Skills

  • Childcare and Early Childhood Education
  • Customer Service and Guest Relations
  • Communication and Interpersonal Skills
  • Curriculum Development and Instructional Support
  • Quality Assurance and Problem Resolution
  • Caregiving and Nannying Experience

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Para Educator

Spring ISD
08.2021 - Current

Customer Service Representative

QVC
03.2021 - 09.2022

Guest Service Associate

Target
11.2019 - 01.2021

Some College in Early Childhood Education -

Prairie View A & M University

High school diploma or GED -

Westfield High School

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Raissa Boyd