Raissa Boyd
Houston,TX
Summary
- Para Educator:
- Developed individualized learning plans that improved student engagement and academic performance for special needs students.
- Assisted in the implementation of classroom management strategies that reduced behavioral incidents by 20%.
- Customer Service Representative:
- Recognized as "Employee of the Month" for consistently exceeding customer satisfaction targets and receiving positive feedback.
- Streamlined communication processes that improved response time to customer inquiries by 30%.
- Guest Service Associate:
- Played a key role in a team that achieved a 95% customer satisfaction rating during the holiday season.
- Implemented a feedback system that increased guest interaction and led to a 15% rise in repeat customers.
Overview
5
5
years of professional experience
Work History
Para Educator
Spring ISD
Houston, TX
08.2021 - Current
- Support teachers in educational settings by assisting with classroom activities and managing student engagement.
- Provide individualized support to students with special needs, enhancing their learning experience.
- Prepare instructional materials and assist with administrative tasks to ensure smooth classroom operations.
Customer Service Representative
QVC
Houston, TX
03.2021 - 09.2022
- Delivered exceptional customer service by addressing customer inquiries and resolving issues effectively.
- Built rapport with customers to understand their needs and enhance their overall experience.
Guest Service Associate
Target
Houston, TX
11.2019 - 01.2021
- Ensured a positive shopping experience for guests by addressing questions and resolving problems promptly.
- Provided support in various capacities to enhance customer satisfaction.
Education
Some College in Early Childhood Education -
Prairie View A & M University
Waller, TX03.2018
High school diploma or GED -
Westfield High School
Houston, TX05.2017
Skills
- Childcare and Early Childhood Education
- Customer Service and Guest Relations
- Communication and Interpersonal Skills
- Curriculum Development and Instructional Support
- Quality Assurance and Problem Resolution
- Caregiving and Nannying Experience
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Para Educator
Spring ISD
08.2021 - Current
Customer Service Representative
QVC
03.2021 - 09.2022
Guest Service Associate
Target
11.2019 - 01.2021
Some College in Early Childhood Education -
Prairie View A & M University
High school diploma or GED -
Westfield High School