Raissa Tshiswaka
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Help Desk Support Specialist
Ford of Canada
06.2020 - Current
- Provide phone, webchat, and in-person support to end users and external vendors on a variety of Information Technology related issues
- Perform onboarding processes such as creating/editing users' accounts (Email, AD, email, …)
- Execute and manage a set of M365 customers and partners through the Onboarding technical process
- Provide support to employees for technical and configuration issues related to Microsoft 365
- Support account lockouts and password resets
- Configure new computer setups, phones, printers, and other peripherals as required
- Create, troubleshoot, and configure VMs in Azure
- Troubleshoot MDM configurations for corporate and BYOD mobile devices
- Support anti-spam filtering, logging and email tracking, and transport rules
- Troubleshoot technical issues such as email delivery failures or authentication problems
Customer Representative
American Airlines
10.2018 - 06.2020
- Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
- Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time
- Inform passengers about all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
- Assist the Captain in the safe and efficient conduct of the flight planning through termination
- Assist customers with checked baggage processing (e.g., completing credit card transactions, self-tagging, verifying weight)
Education
B.S Information Science and Technology - Data Analytics
University of North Texas
Denton, TX 08.2022 - 08.2024
Skills
- Analytical and critical thinking skills
- Teamwork
- Customer Service
- Excel
- SQL Server
- Detailed-oriented
- NoSQL Databases
- Data Mining
- Excel Functions
- Big Data Analytics
- Data Cleaning
- Data Warehousing
- Tableau
Certification
Microsoft 365 Fundamentals, MS-900
References
- Bethanie Kendwa, 817-896-4492, bethaniekendwa@gmail.com
- Douglas Tebungagi, 937-321-5934, douglas.tebungagi@gmail.com
- Elie Mufwene, 682-558-9979, eliemufwene@yahoo.com
Languages
English
Full Professional
French
Native or Bilingual
Timeline
B.S Information Science and Technology - Data Analytics
University of North Texas
08.2022 - 08.2024
Help Desk Support Specialist
Ford of Canada
06.2020 - Current
Customer Representative
American Airlines
10.2018 - 06.2020
Microsoft 365 Fundamentals, MS-900
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