Summary
Work History
Education
Skills
Languages
Timeline
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Raiyan Ahmed

New York

Summary

Customer service professional with 6+ years in hospitality, bar management, and quality assurance. Skilled at team leadership, client relations, and operational efficiency, with proven ability to deliver high-quality service in fast-paced environments.

Work History

Bar Supervisor /Head Bartender

Visions Bar & Lounge
2011 - 2013
    • Hired, trained, and supervised bartenders to maintain service quality and efficiency.
    • Managed opening/closing procedures and ensured compliance with health and safety standards.
    • Oversaw inventory control, ordering, and cost management to maintain profitability.
    • Delivered prompt, friendly service to guests in a fast-paced environment.

Server | Food Runner

Santina & Dirty French- Major Food Group
2015 - 2018
  • Delivered attentive service in upscale dining, ensuring guest satisfaction and repeat business.
  • Coordinated with kitchen and front-of-house teams to maintain smooth, timely operations.

Quality Assurance Specialist

AQ Wiring Systems NY
2013 - 2015
    • Inspected electrical harnesses; resolved documentation issues with engineers.
    • Collaborated across teams to address quality concerns and update blueprints.

QA Analyst

Obsidian Systems
2019 - 2023
  • Ensured reliability of blockchain platforms (Tezos, Avalanche, Nervos, POKT) through quality checks.
  • Diagnosed and resolved technical issues using CLI testing in Linux environments.
  • Led and supported a 4-person team, fostering clear communication and task accuracy.
  • Partnered with cross-functional teams to deliver smooth feature rollouts and prompt issue resolution.

Education

Cybersecurity Analyst Program

Hofstra University (Quickstart Inc.)
New York, NY
11-2024

Bachelor of Science - Business Administration

State University of New York At Plattsburgh
Plattsburgh
05-2009

Skills

  • Customer Service
  • Team Leadership
  • Conflict Resolution
  • Hospitality Operations
  • Inventory Management
  • Quality Control
  • Cross-Department Collaboration

Languages

English
Bengali
Hindi
Urdu

Timeline

Bar Supervisor /Head Bartender

Visions Bar & Lounge
2011 - 2013

Server | Food Runner

Santina & Dirty French- Major Food Group
2015 - 2018

Quality Assurance Specialist

AQ Wiring Systems NY
2013 - 2015

QA Analyst

Obsidian Systems
2019 - 2023

Cybersecurity Analyst Program

Hofstra University (Quickstart Inc.)

Bachelor of Science - Business Administration

State University of New York At Plattsburgh

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