Experienced Software Support Engineer familiar with user support and root cause analysis. Advanced knowledge of DevOps operations and dedication to see issues through to end. Works well in remote and desk-side environments.
• Identify, analyze, and resolve defects in the software.
• Work on issues reported by users or detected through automated systems.
• Debug and troubleshoot problems to ensure minimal disruption to end-users.
• Modify software to add new features or improve existing functionalities.
• Gather user feedback to prioritize enhancements.
• Collaborate with product teams to align improvements with business goals.
• Analyze software performance metrics and identify bottlenecks.
• Optimize algorithms, database queries, or system configurations to enhance perfonnance.
• Monitor application health to ensure high availability and responsiveness.
• Apply patches to fix security vulnerabilities or bugs.
• Ensure compatibility with evolving operating systems, hardware, and third-party software.
• Maintain version control and documentation for updates.