Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raiyan Muntasir Monim

Brooklyn

Summary

Experienced Software Support Engineer familiar with user support and root cause analysis. Advanced knowledge of DevOps operations and dedication to see issues through to end. Works well in remote and desk-side environments.

Overview

1
1
Certification

Work History

Software Support Engineer

Eric Management Corp
02.2025 - Current

• Identify, analyze, and resolve defects in the software.

• Work on issues reported by users or detected through automated systems.

• Debug and troubleshoot problems to ensure minimal disruption to end-users.

• Modify software to add new features or improve existing functionalities.

• Gather user feedback to prioritize enhancements.

• Collaborate with product teams to align improvements with business goals.

• Analyze software performance metrics and identify bottlenecks.

• Optimize algorithms, database queries, or system configurations to enhance perfonnance.

• Monitor application health to ensure high availability and responsiveness.

• Apply patches to fix security vulnerabilities or bugs.

• Ensure compatibility with evolving operating systems, hardware, and third-party software.

• Maintain version control and documentation for updates.

DevOps Engineer

E-Commerce Microservices Deployment| DevOps Team
11.2024 - Current
  • Deployed an eCommerce platform using microservices architecture on Amazon EKS.
  • Automated infrastructure provisioning with Terraform and Ansible.
  • Set up CI/CD pipelines using Jenkins for seamless application deployment and updates.
  • Managed Docker containers for microservices and orchestrated with Kubernetes.
  • Monitored system performance and logs using Prometheus and Grafana.
  • Integrated Logstash for efficient log management.
  • Created and managed EC2 instances and S3 storage buckets on AWS for hosting web applications.
  • Automated cloud infrastructure setup using Terraform.
  • Built Docker images and deployed containers on Amazon EKS.

Education

Master of Science - Computer Information Systems

Trine University
08-2025

Skills

  • Cloud Platforms: AWS (EC2, S3, EKS), GCP
  • Automation Tools: Ansible, Terraform
  • CI/CD: Jenkins, GitHub, GitLab
  • Containerization: Docker, Kubernetes
  • Scripting: Python, Bash, Shell
  • Monitoring & Logging: Prometheus, Grafana, Logstash

Certification

  • Oracle Certified SQL Expert
  • Amazon Web Services (AWS) Certified Cloud Practitioner (In progress)

Timeline

Software Support Engineer

Eric Management Corp
02.2025 - Current

DevOps Engineer

E-Commerce Microservices Deployment| DevOps Team
11.2024 - Current

Master of Science - Computer Information Systems

Trine University
Raiyan Muntasir Monim