Raiz Tawasil

Fleet Management

• Managed company vehicle fleet of 19 vehicles, including scheduled maintenance and vendor relations.
• Managed vendor contracts for vehicle services.
• Implemented a fleet management system through Bouncie to monitor vehicle usage and maintenance, and track fuel usage and efficiency.

Property & Facility Management

• Oversaw facility operations for 6 regional offices.
• Coordinated interior design projects and office space planning to enhance functionality.
• Managed contractors for maintenance, security, and janitorial services across all locations.

Office Management & Coordination

• Supported daily office operations by managing supplies inventory and implementing standardized procedures.
• Served as the primary liaison for IT, telecom, and other service contractors.

Event & Executive Support

• Planned and executed corporate events, including meetings and team-building activities.
• Arranged travel itineraries and accommodations for executives.
• Managed scheduling and calendars for leadership to ensure preparedness for engagements.

• Handled all customer-facing tasks according to Marriott brand standards, including: check ins/check-outs, cashiering, guest inquiries, complaints, and special requests in an 85-room property.
• Managed Lightspeed PMS (Property Management System) for reservations and room assignments.
• Resolved customer support tickets within SLA timeframes via online helpdesk platform.
• Coordinated maintenance and housekeeping teams to ensure smooth operations.
• Contributed to a 20% increase in guest satisfaction scores over 6 months as per Marriott's performance metric.