Raiza Rivera
Summary
A knowledgeable and passionate customer service representative with 6 years of experience providing valued customer service to any company's most demanding clients and customers. Willing to learn and very people oriented. Love helping to resolve issues and provide a professional, and conscientious experience.
Overview
6
6
years of professional experience
Work History
Direct Support Staff Member
Sunrise Community Of Tennessee
11.2023 - 03.2024
- Assisted clients with daily living tasks for increased autonomy and satisfaction.
- Participated in ongoing training programs to enhance knowledge base and stay current on best practices within the field.
- Improved client well-being by providing emotional support and fostering strong relationships.
- Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.
- Advocated for clients'' rights, ensuring they receive appropriate services, accommodations, and support in line with their individual needs.
Fraud Prevention Specialist
CBE Companies
05.2023 - 11.2023
- Maintained a database of frauds perpetrated by employees, tracking customers, dates, locations, and amounts of loss
- Developed a training program for new employees, emphasizing the importance of good ethical practices and the consequences of fraud
- Conducted intensive phone calls with the customer to retrieve their data, clean up accounts and help prevent reoccurring fraud activity.
LNP Analyst
CBE Companies
11.2022 - 04.2023
- Handled an average of 3 escalations per day, engaging with customers in a friendly, courteous, and professional manner
- Assisted in helping customers join into the company and have their local portability number transferred in smoothly and professionally
- Specialized in activating and analyzing data input for future customers.
Clerk/Loader
Miss Lucille's Marketplace
08.2021 - 10.2022
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Helped maintain and clean and fun environment for families and new customers
- Assisted moving large amounts of furniture into vehicles and keeping stock of inventory
- Discovered my passionate for ensuring excellent customer service among any situation.
Cashier/Bakery Clerk
GiGi's Cupcakes
08.2018 - 11.2019
- Opened and closed store regularly
- Organized and cleaned store with efficiently
- Baked regularly to ensure freshness for customers
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards.
Education
Nursing -
Universidad Interamericana
San Juan, PRSkills
- Time management
- Transportation Assistance
- Activity Planning
- First aid and safety
- Safety awareness
- Behavioral support
- MS Excel
- Microsoft Office
- Analytical mindset
- AML compliance knowledge
- Customer Service
- Problem-solving abilities
Timeline
Direct Support Staff Member
Sunrise Community Of Tennessee
11.2023 - 03.2024
Fraud Prevention Specialist
CBE Companies
05.2023 - 11.2023
LNP Analyst
CBE Companies
11.2022 - 04.2023
Clerk/Loader
Miss Lucille's Marketplace
08.2021 - 10.2022
Cashier/Bakery Clerk
GiGi's Cupcakes
08.2018 - 11.2019
Nursing -
Universidad Interamericana
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