Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raj Bhattarai

Raj Bhattarai

Columbus,OH

Summary

Proven track record in enhancing employee satisfaction and fostering inclusive workplace cultures. Expertise in designing and implementing innovative training programs that improve performance and engagement. Strong critical thinking skills applied to solve complex workforce challenges and promote continuous improvement. Committed to driving workplace diversity and creating thriving environments for all employees.

Overview

6
6
years of professional experience

Work History

HR Associate

Amazon
New Albany, Ohio
06.2023 - Current
  • Developed a tracking system for monthly manager allocations, resulting in an 86% increase in efficiency.
  • Developed a comprehensive training project for HRAPs to efficiently process E-swag orders and assign lockers to associates.
  • Ensured daily review and action on appeals and rosters to prevent SLA breaches, enhancing associate satisfaction and improving metrics.
  • Monitored and analyzed 1,186 instances with 91.7% PPR and 8% NRR using HMD, ensuring accurate follow-ups and responses to associates.
  • Organized a cultural event for Dashin/Diwali, enhancing workplace diversity and engagement through interactive activities.

HR Associate

Amazon
Lexington, KY
09.2022 - 06.2023
  • Explained Amazon perks in detail to improve team and associate comprehension of benefits.
  • Analyzed HR metrics to achieve an 87.8% PRR across 488 cases in March 2023.
  • Engaged with associates to foster a customer-centric approach.
  • Implemented a comprehensive wellness program for AAC, featuring mental health support, fitness activities, and ergonomic solutions, resulting in an 18% increase in employee satisfaction.

Learning Ambassador

Amazon
Lexington, KY
09.2021 - 09.2022
  • Provided constructive feedback using positive reinforcement to enhance associate motivation and confidence.
  • Helped managers with understanding and mentoring struggling workers, and conveyed to workers that there are better ways to decrease stress and complications.
  • Facilitated associates' understanding of course material, promoting successful outcomes at Amazon.
  • Guided associates in mastering computer systems and C-RETS subjects for improved productivity.

Fulfillment Associate

Amazon
Lexington, KY
12.2020 - 09.2021
  • Operated specialized equipment to transport boxes, containers, and pallets, achieving production targets.
  • Collaborated with team members on special projects to expand skill set and take on additional responsibilities.
  • Received comprehensive training across multiple roles, leading to promotion as Learning Ambassador.

Retail Cashier

Panda Express
Lexington, KY
09.2019 - 08.2020
  • Maintained clean and organized workspaces to enhance operational efficiency and customer experience.
  • Guided new team members in mastering cash register operations and delivering excellent customer service.
  • Partnered with front-end team to deliver exceptional customer assistance and improve service efficiency.

Education

Bachelor of Science - Bussiness

Western Governors University
Salt Lake City, UT
07-2028

High School Diploma -

Henry Clay High School
Lexington, KY
06-2020

Skills

  • Employee training
  • Relationship building
  • Teamwork
  • Customer service
  • Human resources management
  • Workplace diversity

Languages

English
Professional
Nepali
Native/ Bilingual
Hindi
Limited

Timeline

HR Associate

Amazon
06.2023 - Current

HR Associate

Amazon
09.2022 - 06.2023

Learning Ambassador

Amazon
09.2021 - 09.2022

Fulfillment Associate

Amazon
12.2020 - 09.2021

Retail Cashier

Panda Express
09.2019 - 08.2020

Bachelor of Science - Bussiness

Western Governors University

High School Diploma -

Henry Clay High School

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