Raj Blash
Peachtree Corners,Georgia
Summary
Seasoned collector with background in managing and recovering debt. Have successfully negotiated repayment plans, maintained accurate records of collections activity, and provided exceptional customer service despite challenging circumstances. Strengths include strong negotiation skills, ability to build rapport with customers quickly, and firm understanding of relevant laws and regulations. Previous work has resulted in improved recovery rates and high customer satisfaction scores.
Overview
19
19
years of professional experience
Work History
Collector
Meridian Financial Services LLC
Tucker, GA
10.2023 - 08.2024
- Verified customer account balances and processed payments accordingly.
- Provided guidance and assistance to customers who were facing financial difficulties.
- Managed customer accounts by obtaining payment information and updating records.
- Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Processed payments over phone and set up recurring drafts.
- Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
- Created repayment plans based on account holders' financial status and repayment abilities.
Shipping /Receiving Clerk
Asmodee North America
Alpharetta, GA
08.2021 - 07.2024
- Processed outbound shipments, including packing and labeling products for delivery.
- Performed regular cycle counts to maintain accurate inventory records.
- Monitored inventory levels and re-ordered supplies when necessary.
- Loaded and unloaded trucks with pallet jacks or forklifts as needed.
- Prepared invoices for customers, ensuring accuracy prior to shipment.
- Utilized RF scanners to track movements of inventory within the warehouse environment.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.
- Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
- Maintained a clean work area by sweeping, dusting, mopping.
- Researched discrepancies between physical count of items versus inventory system reports.
- Processed returns efficiently according to company policies and procedures.
Collections Specialist
Affiliate Asset Solutions
Peachtree Corners, GA
08.2019 - 08.2021
- Monitored accounts in various stages of delinquency for potential legal action; referred cases as required according to established policies.
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Analyzed account histories, monitored payments, reconciled discrepancies and updated customer information in the database.
- Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections.
- Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.
- Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
- Collaborated closely with other departments throughout the entire collection process.
- Developed collection methods to achieve or exceed company financial goals.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Collections Specialist
Vital Recovery Services
Peachtree Corners, GA
12.2016 - 08.2019
- Monitored accounts in various stages of delinquency for potential legal action; referred cases as required according to established policies.
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Investigated credit reports for any inaccuracies or fraudulent activity; reported findings to relevant authorities when appropriate.
- Maintained accurate records of all collection activities in company database.
- Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
- Collaborated closely with other departments throughout the entire collection process.
- Kept abreast of changes in federal and state laws affecting collections processes; updated procedures accordingly within the organization.
- Developed collection methods to achieve or exceed company financial goals.
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
- Provided training and guidance to new collections staff on best practices and company policies.
- Managed daily operations in collections department to ensure timely debt recovery.
- Met demands of busy collections group by performing high volume of daily calls.
- Updated account status and maintained accurate records of all collection activities.
- Tracked and reported on collections activity and performance metrics to management.
- Conducted detailed account audits to identify discrepancies and resolve billing issues.
Collections Supervisor
Ciox/Healthport Technologies
Alpharetta, GA
10.2012 - 04.2016
- Ensured compliance with all applicable laws, regulations, policies and procedures related to collections activities.
- Interpreted data from various sources such as reports, memos, emails, in order to identify trends or issues related to collections activity.
- Assisted in developing training materials for new hires in the Collections Department.
- Monitored daily work flow of the collection staff, providing feedback and coaching as needed.
- Maintained accurate records of all collections activities including communications with customers.
- Implemented systems and procedures designed to improve overall efficiency within the department.
- Analyzed financial statements for accuracy in order to determine creditworthiness of customers.
- Developed strategies for collecting on delinquent accounts while maintaining customer relations.
- Directed collection staff to ensure timely and efficient contact with customers regarding past due accounts.
- Reviewed customer payment arrangements for appropriateness based on account history.
- Collaborated with other departments such as Accounting, Legal, Sales and Credit and Collections in order to resolve outstanding items.
- Investigated escalated customer inquiries or disputes concerning billing errors or discrepancies.
- Managed a high volume of incoming calls from customers inquiring about their past due accounts.
- Produced monthly reports detailing progress against established goals for collections activity.
- Attended training on credit management and civil court practices to maintain up-to-date knowledge.
- Translated risk and control processes into day-to-day responsibilities and delegated tasks to collections team.
- Received and submitted payments and applied amounts to customer balances.
- Facilitated communication throughout revenue cycle between locations to achieve alignment of staff morale, local activities and other information beneficial to team.
- Produced weekly and monthly performance measurement reporting for collection teams.
- Coordinated and managed day-to-day workflow of collections team.
- Exceeded monthly collection targets and goals.
- Managed lead collection improvement process projects to maximize efforts.
Quality Assurance Analyst
Ciox/Healthport Technologies
Alpharetta, GA
10.2010 - 10.2012
- Maintained up-to-date knowledge of industry standards related to software testing best practices.
- Assisted other members of the QA team in identifying areas for improvement in processes and procedures.
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
- Analyzed existing application functionality against customer requirements ensuring compliance.
- Provided feedback on usability and suggest improvements to the product design teams.
- Provided support for internal customers by troubleshooting reported issues quickly and accurately.
- Identified and tracked software defects using bug tracking systems.
- Streamlined processes, increasing efficiency and consistency to support quality initiatives.
- Created, edited, and updated project manuals and technical documentation used by entire QA team.
- Developed and implemented comprehensive test plans to ensure application functionality met business requirements.
Collector II
Ciox/Healthport Technologies
Alpharetta, GA
09.2007 - 10.2010
- Negotiated payment arrangements with customers who were past due on their accounts.
- Assisted customers with inquiries regarding billing statements and account status.
- Adhered strictly to all applicable federal laws governing consumer protection rights during collection activities.
- Analyzed customer payment histories to determine eligibility for special payment plans or discounts.
- Maintained accurate records of all collection activities in the system database.
- Utilized various software programs to track customer transactions, manage data entry tasks, generate reports.
- Prepared monthly reports summarizing collections activity for management review.
- Investigated disputed claims and made appropriate adjustments when necessary.
- Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Developed collection methods to achieve or exceed company financial goals.
- Collaborated with customer service teams to address and resolve debtor inquiries.
- Negotiated payment plans with delinquent account holders to facilitate debt resolution.
Collector
Ciox/Healthport Technologies
Alpharetta, GA
08.2005 - 09.2007
- Maintained accurate records of all collection activities in the system database.
- Assisted customers with inquiries regarding billing statements and account status.
- Utilized various software programs to track customer transactions, manage data entry tasks, generate reports.
- Investigated disputed claims and made appropriate adjustments when necessary.
- Participated in regular meetings with internal staff to discuss strategies for improving collections efforts.
- Researched delinquent accounts to identify sources of delinquency, such as late payments or insufficient funds.
- Adhered strictly to all applicable federal laws governing consumer protection rights during collection activities.
- Achieved production goals by training new employees and incentivizing team members.
- Evaluated customer accounts to determine adherence to repayment schedules.
Education
Bachelor of Science - Business
Georgia Southwestern State University
Americus, GA12-1994
Skills
- Payment Acceptance
- Debt management
- Collections regulatory guidelines
- Proficiency in Microsoft Excel, Word
- Delinquent account management
- Account reviews
- Collections process improvement
- UPS Worldwide
- IVR
- Enterprise Resource Planning (ERP)
- Global Ship
- Warehouse Insight
- RDIF Scanner
- Forklift, Cherry Picker,Scissor Lift,Pallet Jack
Timeline
Collector
Meridian Financial Services LLC
10.2023 - 08.2024
Shipping /Receiving Clerk
Asmodee North America
08.2021 - 07.2024
Collections Specialist
Affiliate Asset Solutions
08.2019 - 08.2021
Collections Specialist
Vital Recovery Services
12.2016 - 08.2019
Collections Supervisor
Ciox/Healthport Technologies
10.2012 - 04.2016
Quality Assurance Analyst
Ciox/Healthport Technologies
10.2010 - 10.2012
Collector II
Ciox/Healthport Technologies
09.2007 - 10.2010
Collector
Ciox/Healthport Technologies
08.2005 - 09.2007
Bachelor of Science - Business
Georgia Southwestern State University
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