Raj Gupta

Built out an Externally virtual team that generated 7 figures in 6 months.

• Streamlined operations for increased efficiency with process improvements and automation.
• Cultivated culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
• Managed risk effectively by identifying potential threats, developing contingency plans, and implementing mitigation strategies in line with overall business objectives.
• Achieved departmental goals by developing and implementing strategic plans and initiatives.
• Established data-driven decision-making processes and implemented best practices in analytics to optimize performance across the organization.

• Continually evaluated marketplace trends and oversaw gathering of competitive intelligence within markets and across service lines.
• Drove company branding efforts to increase market presence and brand recognition.
• Created strategic service roadmaps for new initiatives.
• Developed overall marketing strategy and support implementation across all departments and save the company $120,000 duplication efforts by adding new software's to the company while building a remote sales team.
• Designed innovative branding and product strategies.
• Managed branding campaigns and event marketing initiatives in print, video, web and social media.
• Launched a re branding campaign and help oversea new website launches.
• Oversaw account budgets, internal billings and monthly P&L to achieve financial goals.

• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.
• Maintained effective staff and resource utilization rates to balance financial and operational obligations.
• Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
• Monitored use of best practices at levels and implemented corrective actions to bring employees into compliance.
• Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
• Started a small Marketing company and sold it Sigora Home December of 2021

• Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
• Worked closely with other departments to promote products and marketing campaigns.
• Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
• Updated accounts and maintained long-term relationships with clients.
• Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
• Prepared pricing strategies for current customers to enhance sales and increase profitability.
• Turned a two person department into a 11 person department generating over 40 million in business during 2021 pandemic.

• Exceeded assigned monthly revenue sales goals as set by regional management.
• Implemented methods and procedures to increase call center traffic, improve productivity and further develop customer base.
• Handled, maintained and sold diverse inventory of equipment and demonstration instruments for customers.
• Developed and maintained cooperative working relationships with customers, maintaining satisfaction and tailoring tactics to individual needs as necessary.
• Collaborated with cross-functional teams to develop marketing materials that effectively communicated product value propositions.

• Maintained, verified and updated privileges for credentials files, insurance and legal documentation.
• Led sales team in moving from 2 million in new business to 15 million within 1 year.
• Supervised administrative functions of scheduling, billing, inventory management, front desk reception and office security.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.