Raj Patel
Edison
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Expert
T-mobile
04.2022 - Current
- Respond to customer calls to answer any questions or concerns.
- Answer to customer requests for clothing, products, and services.
- Help customer understand phone plans by explaining different features using Tapestry.
- Cultivate customer loyalty to promote repeat customers, and improve sales.
- Recommend merchandise to customers based on their needs and preferences.
- Became store specialist for Gujarati/Hindi speaking customers.
FC Associate
Amazon
06.2021 - 11.2021
- Pull customer orders using Quickbooks software.
- Process new inventory and enter location using Microsoft Access and Excel.
- Access electronic and paper catalogs using access to look up product information and availability.
- Provide daily assignments to employees using google meet.
Education
Bachelor of Science - Computer Science
Middlesex Community College
Edison, NJ12.2024
Skills
- Hindi - fluent
- Gujarati - native
- Microsoft Word
- Excel
- PowerPoint
- Access
- Endpoint
- Windows Server
- Software troubleshooting
- Encryption
- VPN
- DNS
- DHCP
- WAN
- UDP
Certification
CompTIA A+ CE Certification: October 2023
Activities
- Community Service Association, 01/2022, Present
- Fox Accounting Association, 10/2021, Present
- South Asian Student Associate, 08/2019, 05/2021
Timeline
Sales Expert
T-mobile
04.2022 - Current
FC Associate
Amazon
06.2021 - 11.2021
Bachelor of Science - Computer Science
Middlesex Community College
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