Raj Patel
Woodstock,GA
Summary
Around 7+ years of Salesforce experience as an Administrator and Developer on integrating enterprise applications using Force.com, Visualforce, and Apex with Salesforce customization, security access, workflow approvals, and support administration in salesfore.com CRM. Skilled in Agile and Scrum methodologies for product development, and experienced in user management including user creation, permission sets, and profiles. Proficient in reporting and analytics tools such as Salesforce Reports and Dashboards and Tableau. Experienced in data loading tools such as Salesforce Data Loader and Dataloader.io. Experience in Standard and Custom Controllers in Visual Force for development of custom visual force pages and components as required by business requirements. Proficient in working with Eclipse IDE and Force.com Plug-in for writing business logic in Apex programming language. Experience in migrating data from various systems into Salesforce CRM using Data ETL tools - Informatica on Demand, Cast Iron, and Data Loader. Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center. Experience in using the Workbench tool for SOQL queries, SOSL and REST Explorer. Experience in using the Force.com Explorer to browse data model schema, custom objects, fields, build and test SOQL queries. Worked in all stages of Software Development Life Cycle (SDLC).
Overview
12
12
years of professional experience
1
1
Certification
Work History
Salesforce Developer
US Air Force attainX
San Antonio, TX
05.2023 - Current
- Developed complex custom objects and fields in Salesforce to meet customer requirements.
- Built automated workflows, triggers, and processes using Apex classes and Visualforce pages.
- Implemented security measures such as sharing rules, profiles, permission sets to control data access within the organization.
- Tuned database queries written in SOQL and SOSL for better performance optimization.
- Utilized modern IDEs (Eclipse, Visual Studio) and SCM tools, including SVN and Git.
- Developed software for embedded systems, coding solutions for both new installations and in-situ hardware.
- Implemented Lightning Components on the Salesforce platform using Aura framework.
- Designed user interfaces for Salesforce applications with Lightning Web Components and Aura components.
- Integrated third-party applications with Salesforce using REST APIs, SOAP APIs, and other web services technologies.
- Developed custom lightning components using HTML5, CSS3 and JavaScript frameworks like ReactJS and AngularJS.
Salesforce Developer
Charles Schwab
GA, USA
02.2021 - 03.2023
- Creating Involved with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements
- Developed responsive Visualforce pages by using native components and HTML5 tags in the Visualforce pages
- Used different data tools - Apex Data Loader, Import Wizard, SFDC Data Export, and Mass Delete
- Worked on consolidation of all existing Workflow rules in the new Lightning Process builder flows and created one process builder for each object and managed all actions in the single flow
- Created Custom objects, Custom Fields, Validation Rules, and Formula fields
- Responsible for requirements gathering from business users and preparing technical requirement specification documents Implemented Agile Methodologies in developing SDLC
- Developing Custom Salesforce App for sales executives using the Force.com toolkit
- Implementing Apex Classes, SOQL, and Apex trigger for various needs of the application
- Involving with Salesforce.com Premier Support and handling the support cases with the help of Salesforce.com support
- Develop Batch Apex scripts to load data in the custom objects and clean up the data
- Creating and deploying Several Reports using the salesforce.com platform
- Working with SQL Server management studio to execute complex SQL queries using client and Salesforce schema.
Salesforce Developer
Unum
GA, USA
12.2019 - 01.2021
- Creating Workflow Rules, Tasks, Email Alerts, and components to suit the needs of the application
- Worked on Assigning creating Roles Hierarchy, Profiles and Security setup within the organization
- Implemented Case Assignment Rules to direct the case to appropriate groups such as Stories and PCS Central Support
- Created Page Layouts to organize fields, custom links, related lists, and other components on records
- Involved in designing, development and Testing of UI Applications using VF Pages and Apex classes, Apex Triggers as per requirement
- Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse
- Involved in Service Cloud, Sales Cloud Application Setup activities and customized the apps to match the functional needs of the organization
- Used the sandbox for development, testing and code migration to Production
- Created custom settings for seasonal offers like spring, summer etc., Used data loader and data loader.io to store data into the database
- Worked on Agile environment, in this we developed High-value features and delivered more quickly with short cycles.
Salesforce Admin
Fusion Software Technologies
India, India
04.2012 - 02.2014
- Handled tasks like requirements gathering, designing, developing, and testingthe production of the applications using the Agile model
- Implemented automated escalation and alert notification and automated surveys to measure customer satisfaction
- Worked with Service Request status information and reports Create and maintain support queues and case escalation rules, add new support products /resolution codes
- Implemented real-time reports to measure success such as Current and historical case volumes, an overview of currently open items by Queue and Owner, measurement of response and resolution time
- Worked on Communication Solution such as Knowledge Base, Email Templates, Workflow Alerts and Notifications Implemented Support Follow up process such as Surveys, Employee Satisfaction.
Education
Masters in Computer Science -
Life University
Bachelor of Computer Engineering -
Takshashila College of Engineering & Technology
Skills
- SDLC
- Agile
- Waterfall
- Scrum
- FRD
- BRD
- SRS
- JAD
- RAD
- MS Project
- MS Excel
- MS SharePoint
- Windows
- Linux
- MacOS
- SOQL
- SOSL
- SQL Server
- Tableau
- Power BI
- Salesforce development and design
- Apex Code
- Agile Methodology
- Workflow Management
- Code Development
- CRM workflow development
- Data Migration
- System coding
Certification
- Salesforce Certified Platform Developer I
- Salesforce Certified Administrator
CLEARANCE LEVEL
- ACTIVE DOD SECRET CLEARANCE
Timeline
Salesforce Developer
US Air Force attainX
05.2023 - Current
Salesforce Developer
Charles Schwab
02.2021 - 03.2023
Salesforce Developer
Unum
12.2019 - 01.2021
Salesforce Admin
Fusion Software Technologies
04.2012 - 02.2014
Masters in Computer Science -
Life University
Bachelor of Computer Engineering -
Takshashila College of Engineering & Technology
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