Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Raj Rana

Naperville,IL

Summary

Results-driven Senior IT Reporting Analyst at HCSC with expertise in data visualization and automation strategies. Successfully developed impactful Tableau reports and streamlined workflows, enhancing organizational efficiency. Proven ability to analyze trends and improve customer experiences, while effectively managing project timelines and collaborating with cross-functional teams.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Senior IT Reporting Analyst

HCSC
Chicago, Illinois
04.2017 - Current
  • Developed comprehensive reports in Tableau and Microsoft Excel to support senior management initiatives.
  • Analyzed large datasets to identify trends and inform strategic decision-making.
  • Streamlined operational workflows through collaboration with Finance, Project, and IT Product teams.
  • Facilitated training sessions for over 100 employees via Lunch & Learns and Open Office Hours.
  • Implemented automation strategies that enhanced organizational efficiency.
  • Managed project timelines to ensure on-time delivery of all deliverables.
  • Refined data collection processes by working closely with cross-functional teams.
  • Created impactful data visualizations to effectively communicate insights to stakeholders.

Product Operations Specialist

Quill
Lincolnshire, Illinois
  • Drove profitable sales while enhancing online customer experiences.
  • Uploaded over 18,000 SKUs and 1,600+ attribute groups within six months.
  • Maintained product hierarchies and attributes to optimize search functionality.
  • Collaborated with Category Managers and Key Suppliers to resolve content discrepancies.
  • Coordinated with Global Content, Merchandising, and Marketing to improve site content.
  • Supported daily updates of product content for launches and promotions.
  • Utilized ServiceNow to generate periodic and ad hoc reports on product categories.
  • Mined data from VIP WEB and other sources to create detailed Excel worksheets.

Education

MBA - Business Intelligence & Analytics Management

Keller Graduate School of Management
Chicago, IL

Skills

  • Data visualization
  • Tableau reporting
  • Data analysis
  • Automation strategies
  • Project management
  • Customer experience
  • Statistical analysis
  • Database management
  • Trend identification
  • SQL databases

Accomplishments

  • Developed Tableau Product Allocation Dashboard to Product and Project management users, generating 100,000+ views annually; fully trained team member to run processes for refreshes

Certification

Tableau Desktop Specialist Dec 2020

Certified ScrumMaster (CSM) Dec 2019

ITIL Foundation in IT Service Management Sept 2025

Alteryx Core Designer Jun 2025

References

References available upon request.

Timeline

Senior IT Reporting Analyst

HCSC
04.2017 - Current

Product Operations Specialist

Quill

MBA - Business Intelligence & Analytics Management

Keller Graduate School of Management

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