Raja Pullala
Summary
Senior Salesforce Consultant with 17 years of IT experience, including over 12 years in large-scale Salesforce implementations for Fortune 500 and Government sectors. Expertise in rapid onboarding, complex integrations, OmniStudio architecture, and CI/CD-driven DevOps execution. Delivers scalable and secure solutions that meet enterprise governance standards.
Overview
18
18
years of professional experience
Work History
Senior Salesforce Developer
PwC
01.2023 - Current
- Designed scalable Apex frameworks and LWC-based components supporting high-volume operations.
- Delivered enterprise Salesforce solutions for regulated clients, enhancing integration across complex ecosystems.
- Built OmniStudio orchestration layers improving workflow automation and operational efficiency.
- Implemented Agentforce Copilot actions and AI-driven service automation.
- Led Copado CI/CD deployments, ensuring governance and auditability for compliant release processes.
Senior Salesforce Developer
State Client
01.2021 - 12.2022
- Built Experience Cloud portals with secure role-based authentication to ensure data protection and user compliance.
- Integrated Salesforce with AWS, Azure, and MuleSoft APIs.
- Optimized large data volumes across multi-org environments, improving system performance and data retrieval times.
- Implemented Public Sector licensing and citizen portal solutions to enhance accessibility for constituents.
Senior Salesforce Developer
Charter Communications
01.2019 - 12.2021
- Led enterprise implementations of Service Cloud and Omni-Channel solutions, enhancing customer interaction capabilities.
- Implemented Platform Events and Change Data Capture for real-time integrations, facilitating timely data accessibility.
- Delivered CRM Analytics dashboards and predictive AI automation to support data-driven decision-making.
- Supported enterprise DevOps pipelines and global release cycles.
Salesforce Developer
McKesson Health Care
01.2018 - 12.2018
Salesforce Developer
Cognizant Technologies
12.2015 - 03.2017
Salesforce Developer / Administrator
HCL Technologies
Chennai
03.2015 - 12.2015
Salesforce Developer
Wipro Ltd
Pune
07.2014 - 03.2015
Salesforce Administrator
DUSANE INFOTECH
Mumbai
04.2008 - 06.2014
Education
Master’s - Information Technology
Alagappa University
Skills
- Salesforce Clouds: Sales
- Salesforce Clouds: Service
- Salesforce Clouds: Experience Cloud
- Apex (Batch)
- Apex (Queueable)
- Apex (Future)
- Apex (Platform Events)
- LWC
- Aura
- Visualforce
- OmniStudio: OmniScripts
- OmniStudio: FlexCards
- OmniStudio: DataRaptors
- OmniStudio: BRE
- Integration procedures
- Einstein AI
- REST APIs
- SOAP APIs
- Bulk APIs
- Composite APIs
- MuleSoft
- Boomi
- Informatica
- CI/CD: Copado CI/CD
- CI/CD: Gearset CI/CD
- CI/CD: Jenkins CI/CD
- CI/CD: GitHub CI/CD
- CI/CD: Azure DevOps CI/CD
- CI/CD: SFDX CI/CD
- Security: SSO
- Security: OAuth
- CRUD/FLS security
- Event monitoring
Salesforce Certifications
- Platform Developer II
- Platform Developer I
- Advanced Developer
- Sales Cloud
- Service Cloud
- Experience Cloud
- Marketing Cloud
- Nonprofit Cloud
- Field Service
- Data Cloud Consultant
- Agentforce Specialist
- AI Associate
- CRM Analytics Consultant
- Administrator
- Advanced Administrator
- Platform App Builder
- Copado Certified Consultant
Core Technical Expertise
Sales, Service, Experience, Public Sector Solutions, Health Cloud, Data Cloud, Apex (Batch, Queueable, Future, Platform Events), LWC, Aura, Visualforce, OmniScripts, FlexCards, DataRaptors, Integration Procedures, BRE, Agentforce, Einstein AI, Copilot Automation, REST/SOAP/Bulk/Composite APIs, MuleSoft, Boomi, Informatica, Copado, Gearset, Jenkins, GitHub, Azure DevOps, SFDX, Shield Encryption, SSO, OAuth, CRUD/FLS, Event Monitoring
Timeline
Senior Salesforce Developer
PwC
01.2023 - Current
Senior Salesforce Developer
State Client
01.2021 - 12.2022
Senior Salesforce Developer
Charter Communications
01.2019 - 12.2021
Salesforce Developer
McKesson Health Care
01.2018 - 12.2018
Salesforce Developer
Cognizant Technologies
12.2015 - 03.2017
Salesforce Developer / Administrator
HCL Technologies
03.2015 - 12.2015
Salesforce Developer
Wipro Ltd
07.2014 - 03.2015
Salesforce Administrator
DUSANE INFOTECH
04.2008 - 06.2014
Master’s - Information Technology
Alagappa University