RAJA RAMANATHAN
CES CONSULTANTS
Forest Hills,NY
12
years of professional experience
Results-driven professional with experience in construction project coordination, community outreach, operations, client relations, and program management. Skilled in building stakeholder partnerships, coordinating field teams, resolving on-site issues, and supporting projects through all phases. Recognized for clear communication, practical problem-solving, and maintaining productive relationships with clients, contractors, public agencies, and community members.
Work History
Community Construction Liaison
9 Months- Established quality-control measures to support product and service excellence.
- Facilitated clear communication with clients, architects, and engineers to align project expectations and deliverables.
- Collaborated with stakeholders to define project scopes and objectives.
- Evaluated operational risks and implemented mitigation plans to ensure project continuity and safety.
- Resolved operational and on-site issues efficiently to minimize disruption, delays, and additional costs.
- Trained new staff on site practices and company procedures.
- Oversaw subcontractor and laborer teams to uphold high workmanship standards and project quality.
Project Outreach Manager / Lead Data Analyst / CCL
2 Years 11 Months- Cultivated partnerships with public agencies, including NYCHA, supporting lead-abatement and community initiatives aligned with compliance and public-health standards.
- Coordinated, trained, and developed a team of 8–10 staff members, providing guidance to maintain consistent, high-quality community engagement on construction projects.
- Leveraged digital outreach, public relations, and SEO strategies to increase project awareness.
- Maintained daily logs of outreach activities, including meetings, materials distributed, and community feedback.
- Served as a primary liaison among NYC housing residents, general contractors, local officials, and agency personnel, ensuring clear communication throughout project phases.
- Supervised educational events and community sessions to align activities with program objectives and community needs.
- Evaluated community needs and adapted program offerings accordingly.
- Coordinated safety procedures and project deadlines while maintaining relationships with community representatives.
- Prepared daily and weekly site reports for stakeholders, highlighting project milestones and issues.
Technical Lead / Delivery Manager
1 Year- Handled phone inquiries and provided effective, timely assistance with a wide range of questions and problems.
- Reviewed customer interactions and feedback to identify opportunities for service improvements.
- Maintained and updated customer records to support accurate billing and payment processing.
- Led weekly strategy meetings to establish team goals, meet client deadlines, and improve internal coordination.
- Resolved customer billing inquiries by phone and email.
Sales / Technical Field Representative
1 Year- Attended networking events and engaged with prospective clients.
- Followed established guidelines and procedures to support regulatory compliance.
- Maintained detailed transaction records to promote transparency and adherence to financial protocols.
- Communicated with vendors, consultants, and contractors to support quality assurance.
- Prepared itemized statements, bills, and invoices detailing amounts due for purchases or services rendered.
Mobile App Developer / Co-Founder
2 Years 10 Months- Corrected and updated software to address performance issues and improve user experience.
- Managed marketing, sales, and product development for customer-facing and self-developed projects.
- Liaised with customers in person, online, and by phone.
- Managed invoicing, payments, and client account tracking.
Education
Bachelor of Business Administration
Associate of Arts - Business Finance
Skills
Construction & project coordination
Community outreach
Stakeholder relations
Team leadership & training
Program implementation
Operations management
Risk assessment & issue resolution
Client communication
Reporting & documentation
Strategic development
Database management
Community needs assessment
LANGUAGES
Tamil — Fluent, English — Native
Timeline
Community Construction Liaison
CES CONSULTANTS
02.2026 - CurrentRead More
Project Outreach Manager / Lead Data Analyst / CCL
JOHNSON AND ASBERRY COMMUNICATIONS
02.2023 - 01.2026Read More
Technical Lead / Delivery Manager
FEDEX
07.2021 - 07.2022Read More
Sales / Technical Field Representative
AMAZON
07.2020 - 07.2021Read More
Mobile App Developer / Co-Founder
SELF-EMPLOYED
08.2014 - 06.2017Read More
Queens College
Bachelor of Business Administration
06.2021Read More
LaGuardia Community College
Associate of Arts from Business Finance
01.2017Read More