Summary
Overview
Work History
Education
Skills
Timeline
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Rajah Parker

Baltimore,MD

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Coordinator

Wegmans
01.2024 - 11.2024
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced wait times for customers through efficient task delegation and resource allocation.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Fostered strong relationships between team members by facilitating open dialogue sessions where ideas could be freely exchanged without fear of judgment or criticism.

Team Leader

Firehouse Subs
09.2021 - 01.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Ensured compliance with health and safety regulations by conducting regular inspections and addressing issues immediately.
  • Handled customer complaints professionally, taking swift corrective action to resolve issues while preserving brand reputation.

Authorization Specialist

HOYA MARYLAND
04.2022 - 01.2023
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals
  • Educated patients on eligibility and affordability options by offering insightful information
  • Communicated with people from various cultures and backgrounds on application process
  • Developed extensive fact-checking and research skills by continuously reviewing different programs and options
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance
  • Scheduled appointments with applicants to gather information and explain benefits processes
  • Trained new team members on procedures, customer service and sales techniques
  • Became familiar with products to answer questions and make suggestions
  • Resolved customer complaints to patron satisfaction, resulting in repeat business
  • Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures

Administrative Assistant

Makonnen Therapeutic Services
09.2017 - 09.2021
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
  • Supported providers in outpatient medical office through coordinating administrative operations
  • Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents
  • Supported office staff and operational requirements with administrative tasks

Education

High School Diploma -

Richard Montgomery High School
Rockville, MD

Skills

    ● Effective communication skills

    ● Appointment Scheduling

    ● Sales proficiency

    ● Authorizations understanding

    ● Benefit Coverage

    ● Inventory management

    ● Patient care and confidentiality

    ● Multitasking Abilities

    ● Attention to Detail

    ● Teamwork and Collaboration

    ● Good Telephone Etiquette

    ● Safety standards and protocols

    ● Trained new team members on procedures, customer service and sales techniques

Timeline

Coordinator

Wegmans
01.2024 - 11.2024

Authorization Specialist

HOYA MARYLAND
04.2022 - 01.2023

Team Leader

Firehouse Subs
09.2021 - 01.2024

Administrative Assistant

Makonnen Therapeutic Services
09.2017 - 09.2021

High School Diploma -

Richard Montgomery High School

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Rajah Parker