Raja Haider Hussain

OVERALL IMPACT: Strategic sourcing operating model overhaul + strategic global partner engagement remodeling following the decentralized group model design. Forged strategic and tactical guidance for VEON Groups 11 operating companies in several countries, Serving 215 million + customers with 45,000+ Employees. $ 8 billion + Revenue.

DAY-TO-DAY: Anchored as a balancing factor between Group companies in 11 countries and global network vendors, Drove the core network strategic initiatives and sourcing with an effective saving of$100m over 3 years.

• Expedited Group-wide Core Network Procurement initiatives, Savings 35% in 2 years. Yielding $ 50min savings and capital Expenditure of $500 m +.
• Streamlined Vendor management Processes between operating companies and Global Network suppliers like Ericsson, ZTE, Nokia and Huawei.

~~ Earlier Assignment as Sales Director Group Diaspora With VEON~~ 2017- 2019

• Formulated Group Diaspora services (International recharge) Sales

operations, Distribution partners, Marketing and retail in eight countries.

• Negotiated Global Framework Agreement and Point of sale contracts with Global Partners.
• Optimized value chain by appointing and managing creative and tactical marketing agency in UAE hub for innovative marketing campaigns for 500 million captive Diaspora segment.
• Launched in seven countries including USA covering 70,000 retail outlets, Resulting into incremental sales revenue of $ 35 million per quarter.

OVERALL IMPACT: From a loss bearing operator to a 40% + EBIDTA turnaround in three years. 100%Broadband customer and revenue growth within 24 months through operational revamp. Transformed customer services, Sales, Marketing, culture and balance sheet.

DAY-TO-DAY: Advanced to Head of company’s Operations Unit, steering $100m P&L, 3 million+subscribers, 600 employees and $20m+ business + capital spend with leading margin performance. Propelled durable initiatives through a resilient work environment.

• Accelerated customer + sales+ revenue growth ( 50% YOY) by:

~ Orchestrating strategy to transform the customer experience.

~ Deploying digital transformation, an omnichannel approach to sales + service; modernized the retail experience and optimized operational KPIs.

• Spearheaded profitability growth, applying cost-transformation initiatives.
• Shaped employee-first / customer-centric culture:

~ Repurposed + scaled employee development program with participation of ~40 people from the company.

• DAY-TO-DAY: Transformed teams, with P&L accountability for customer acquisition, Sales revenue and margin, within the north region of Pakistan, 2500-employee region ($300m P&L); with over fifty thousand retail outlets and over 149 franchisees
• Delivered year-over-year improvements: 100% net customer growth; 32% Sales revenue growth in all regions.
• Led Sales drive in high-growth consumer / enterprise/ government sales through redesign initiative
• Created talent-rich environment, from Supervisor to Senior Manager, in partnership with HR.
• Formulated and presented innovative strategies to team members, executives and customers to build foundation for successful sales plans.
• Investigated competitive landscape to maintain currency on market and anticipate negative business impacts.
• Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.

• DAY-TO-DAY: Leveraged strength of IVR, SMS, and OTT based content to improve topline and bottom-line revenue of Tier 1 operators in Middle East and Africa by offering customized content to drive multi-segment revenue growth through digital channels
• Mentored teams of 100+ people in three countries
• Shaped and mentored international business development, Supervised deployment of cutting edge services in five countries with operators and through content aggregators
• Delivered more than 40 different Value-added services for end-user adding over ~14% revenue to top line without cannibalization.
• Drove operational improvements which resulted in savings and improved profit margins
• Resolved conflicts and negotiated mutually beneficial agreements between parties

• DAY-TO-DAY: Led within highly matrixed environment, including accountability for two call centers,100 Franchise partners and 1,000 customer services, sales and marketing employees across East Africa.
• Achieved 2 million + new customers in one year, $15M+ QoQ growth, incremental revenue and +30 NPS.
• Increasing overall customer satisfaction; reduced customer churn 10%; and significantly reduced call- in rate through leadership innovation
• Propelled customer/revenue growth by designing new distribution channels
• Awarded "Best Customer Service Provider in Africa 2009".
• Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.

• DAY TO DAY: Assumed commercial leadership for $ 80M+ Sales revenue stream, 35+ customer services and support centres, creative and BTL advertising agencies and steering of 800+ internal and indirect channels employees
• Spearheaded a 12-month strategic planning + development initiative to realign Dialog’s B2B & B2C consumer business, positioning the voice and broadband assets for the accelerated customer, revenue and margin growth
• Conducted planning and execution for contract negotiation with regulator and Network vendors.
• Strategized + produced results, navigating matrixed, competitive setting.
• Developed key partnerships with industry-leading organizations to strengthen professional network and expand future business opportunities.

• Strategized Sales and business planning for $15 million annual prepaid card sales, devices and distribution landscape.
• Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
• Formulated and presented innovative strategies to team members, executives and customers to build foundation for successful sales plans.
• Managed sales network of 75 team members, 20 Distributors producing 30% net addition in one year.
• Exceeded sales goals by 50% through effective task prioritization and great work ethic

• Amplified B2C and B2B customer operations, direct sales and franchise network of 15 Franchisees comprising 500 shops, Serving over 1 million subscribers.
• Sharpened company owned Retail stores in central region of Pakistan that now provide services to over 70 million 4G LTE subscribers. Achieved 40% YOY Growth.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
• Created customer support strategy to increase customer retention by 10%.