Summary
Overview
Work History
Education
Skills
Timeline
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Rajan Alagh

Northridge,CA

Summary

Dedicated small business professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

20
20
years of professional experience

Work History

Retail Business Owner

7-Eleven Convenience Store
04.2015 - Current
  • Increased customer satisfaction by implementing innovative sales strategies and providing exceptional service.
  • Expanded retail business through effective marketing campaigns and ongoing promotions.
  • Managed inventory efficiently, ensuring optimal stock levels and minimizing waste.
  • Hired trained, and supervised a team of staff members to maintain a high standard of customer service and productivity.
  • Developed strong relationships with vendors, negotiating favorable terms for product purchases and deliveries.
  • Analyzed sales data to identify trends, adjust inventory levels, and plan future merchandising efforts accordingly.
  • Collaborated with local community organizations to host events, increasing brand visibility within the target market area.
  • Implemented a customer loyalty program that rewarded repeat shoppers with exclusive discounts, enticing them to return more frequently.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions, protocols, and customer service standards.
  • Conducted audit inspections and independent checks to verify state compliance and inventory control.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Build sales, build profitability

Small Business Owner

SUBWAY®Restaurants
03.2004 - 01.2021
  • Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Managed all aspects of daily operations, including managing budgets, inventory control, customer and vendor relations.
  • Oversaw food preparation and monitored safety protocols.

Small Business Owner

SUBWAY®Restaurants
03.2011 - 04.2016
  • Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.

Education

Bachelor of Science - Business Administration, Management, And Marketing

Cal State University of Northridge
Northridge, CA
06.2002

Skills

  • Sales Strategy Development
  • Store Operations
  • Budgeting and forecasting
  • Team leadership
  • Customer service excellence
  • Inventory management
  • Financial analysis

Timeline

Retail Business Owner

7-Eleven Convenience Store
04.2015 - Current

Small Business Owner

SUBWAY®Restaurants
03.2011 - 04.2016

Small Business Owner

SUBWAY®Restaurants
03.2004 - 01.2021

Bachelor of Science - Business Administration, Management, And Marketing

Cal State University of Northridge

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Rajan Alagh