Summary
Overview
Work History
Education
Skills
LEAP Program
SME for Consumer Banking Hire
Timeline
Generic

Rajanae Burleson

Houston,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Cross-Skill Specialist III

JP Morgan Chase Bank
Houston, TX
02.2007 - Current
  • Serviced inbound calls for Chase Private Client and Credit Card segments, Providing accurate and appropriate information to clients in a timely fashion.
  • Assisted Bankers with servicing both domestic and international wire transfers.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Follow Service Level Agreements required within company policy.
  • Answered banking inquiries initiated via phone and online.
  • Work as liaison with upper management to assure appropriate changes are made to improve customer satisfaction
  • Meet required company goal and exceed expectations for performance standards.

Education

High School Diploma -

Madison High School
Houston, TX
05-1999

Skills

  • Strong Problem Solving and Critical Thinking Abilities
  • Online Troubleshooting skills
  • Dedicated to Process Improvement
  • Great Customer Advocate

LEAP Program

  • Joined Leap program to tailor to the needs of developing leaders for future leadership roles with chase.

SME for Consumer Banking Hire

  • Conducted peer coaching with New Hires as a Subject Matter Expert delivering knowledge and assistance during New hire and cross skill training classes

Timeline

Cross-Skill Specialist III

JP Morgan Chase Bank
02.2007 - Current

High School Diploma -

Madison High School

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Rajanae Burleson