Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
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Rajaneesh Grandhi

Tampa,FL

Summary

Dedicated Technical Support Engineer with 3+ years of experience and a solid background in resolving a diverse range of technical issues. Adept at providing efficient and effective solutions to customers, leveraging strong problem-solving skills and proficiency in programming languages such as Python and Java with extensive experience in database management systems like SQL. Known for exceptional communication and interpersonal abilities, fostering positive customer relationships and enhancing user satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Software Developer Intern

HCLTech
02.2023 - 12.2023
  • Enhanced application functionality by implementing new features and fixing bugs in existing code.
  • Established efficient deployment practices using Docker clusters managed by the Universal Control Plane, demonstrating proficiency with modern UI frameworks and the web platform.
  • Reduced average handling time by 15% through effective use of IDE and debugger tools for rapid issue identification
  • Initiated and led a cross-departmental team that improved product documentation, resulting in a 35% decrease in support tickets
  • Spearheaded a workshop on JavaScript troubleshooting techniques, increasing the team's efficiency in handling complex queries by 20%
  • Software Engineering Models: RAD (Rapid Application Development), Waterfall model.
  • Developed strong problem-solving skills by troubleshooting complex issues during the internship period.

Technical Support Engineer

Infotech
12.2019 - 12.2022
  • Provide intimate knowledge of customer's network configurations combined with significant product expertise to quickly resolve issues on a timely basis.
  • Troubleshoot difficult technical issues with deep dive into node logs using Linux Commands.
  • Read Complex Java, JavaScript code, HTML and CSS fulfill client customization requests for managed systems and software components according to internal business requirement policies.
  • Provide Technical Support to users by researching and answering questions, troubleshooting problems, and performing outreach.
  • Demonstrated adaptability and expertise through continuous learning of emerging technologies and industry trends
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.


Education

Master of science in computer science and engineering -

Saint Leo university
Tampa, Florida
12.2023

Bachelors in computer science and engineering -

Gandhi Institute of Technology and Management
05.2019

Skills

  • Git
  • GitHub
  • Javascript
  • AWS
  • LINUX
  • UNIX
  • Spring Boot
  • HTML
  • CSS
  • Bootstrap
  • JavaScript
  • Reactjs
  • Troubleshooting
  • Customer Service

Certification

  • BIGDATA and HADOOP Administration, Microsoft, 2015
  • Database Management, 2016
  • JAVA, All in one cyber team, 2018

Projects

Twitter Sentiment Analysis of Car Brands using Naive Bayes Algorithm, Sentiment analysis is aimed at extracting information on the attitude of the writer based on text for a specific topic or the total polarity of the document. Latterly this concept is heavily used for the purpose of understanding customer sentiments on the product they are offering through social media and micro-blogging sites like Twitter. Other than traditional methods of consumer behavior survey, virtual sentimental analysis has proven too much useful due to highly active people virtually. This project is focused on one such application of sentiment analysis i.e., sentiment analysis for the car brands. Sentiment analysis is aimed at extracting information on the attitude of the writer based on the text for a specific topic or the total polarity of the document.

Timeline

Software Developer Intern

HCLTech
02.2023 - 12.2023

Technical Support Engineer

Infotech
12.2019 - 12.2022

Master of science in computer science and engineering -

Saint Leo university

Bachelors in computer science and engineering -

Gandhi Institute of Technology and Management

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Rajaneesh Grandhi