RAJANI SAINI
Cedar Park,TX
Summary
Results-driven IT professional with 15+ years of experience serving as a Senior Business Analyst, Project Coordinator, UAT Lead, and QA Tester, with proven success in business process reengineering, system transitions, and requirements analysis in both public sector (Texas State agencies) and private sector (Banking/Insurance) domains. Extensive experience leading business and system analysis, stakeholder communication, SDLC oversight, requirements documentation, and User Acceptance Testing (UAT) in Agile and Waterfall environments. Strong ability to liaise between business and IT, ensuring strategic alignment of technical solutions with business needs. Expertise in gathering and documenting requirements, creating process flow diagrams, managing product backlogs, and analyzing raw and structured data for informed decision-making. Adept in managing Product Backlog, Sprint Backlog and managing Agile ceremonies (Sprint Grooming, Daily Stand up, Sprint Review & Retrospective). Experience in working on process improvement (As-Is/To-Be) GAP analysis. Experience in creating and managing Functional design document and Functional Requirements Documents (FRD.) Proficient in creating and adopting innovative Wireframes and Prototypes via MS Visio, to drive the elicitation session, get a buy in from customers and thereby modify requirements. Adept at creating Requirements Traceability Matrix (RTM), tracing test cases, use cases, functional requirements, business requirements. Experience conducting User Acceptance Testing (UAT) at various levels with Client team and users. Experience in various Testing Process and worked on basic SQLs.
Overview
20
20
years of professional experience
Work History
Sr. Business Analyst
Anthem
03.2020 - 02.2025
- Facilitate daily scrums, retrospectives, stakeholder meetings, and software demonstrations.
- Acted as a strategic liaison between cross-functional IT teams and business stakeholders to align business goals with technical implementation, including backlog grooming and prioritization.
- Gathered, analyzed, and documented requirements by facilitating meetings with business owners, subject matter experts. Analyze requirement dependencies and negotiate priorities with product owner.
- Created detailed documentation including Functional Requirements Documents (FRDs), process maps, and solution documents, ensuring clarity and traceability across business, development and QA stages.
- Worked on MS Visio to create process flow diagrams to understand, communicate and finalized project scope and requirements.
- Worked on Impact analysis of different work streams on my applications/project and ensured E2E successful flow.
- Worked with user experience team to ensure excellent customer experience.
- Managed inter project dependencies and coordinate with stakeholders.
- Worked closely with project managers to identify and mitigate project risks while maintaining project timelines. Worked with Development and testing team on various Project delivery stages to successful delivery of project till final release.
- Created and managed Product backlog and Sprint Backlog in accordance to Agile framework.
- Actively worked with the Product Owner and Stakeholders to monitor and prioritize product backlog on an ongoing basis to meet release timelines and value to the business. Worked with outside organizations and business partners to coordinate cross-team dependencies in order to meet product objectives.
- Negotiated with business to ensure proper timeline is extended when scope is increased.
- Ensured effective implementation of agile process.
- Actively worked in release management process as Release Manager to ensure proper monitoring and quick turnaround and successful release.
- Effectively communicated project updates and status to leadership at timely intervals.
- Ensured on end-to-end monthly release delivery that includes coordination with development team, testing team, scrum masters and program managers.
- Created project work plans and worked with architecture, development, and testing teams to ensure that project milestones and IT deliverables are met and ensured that all quality gates are adhered to.
- Worked on Identifying, logging, and managing key issues and risks for business alliance projects and work with designated groups to mitigate risks.
- Tested the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories.
- Coordinated project initiatives with software developers, stakeholders, project managers and software testers.
- Pulse is an Intranet portal used by the associates and contractors of Anthem. All the associates use this portal as a one stop solution to get information related to company, HR, tools, resources, associate related apps, organization chart and people finder. This portal is also used by the corporate office to post corporate communications across the company.
System Analyst/Business Analyst
Texas RailRoad Commission (RRC)
02.2017 - 09.2018
- Engage with Business stakeholders to understand complex business & compliance requirements as applicable. Requirement’s elicitation & elaboration, business system analysis, finalization & documentation of requirements as per company standards.
- Perform system analysis, gap analysis and current state to future state mapping, crosswalk development from source to target system, assist the teams in implementation strategy design and development.
- Project artifacts creation such as technical solution documentation, testing artifacts & test scenario design, review and validation with IT and business stakeholders to ensure proposed technical solution is commensurate with business requirements, meets business stakeholder expectations.
- Performing the integration analysis to help create technical interface agreements with the vendor, identify gaps in integration solutions/approach.
- Responsible for communicating with stakeholders across the board, including customers, business managers, and the development team to make sure the goals are clear, and the vision is aligned with the Business objectives.
- Understanding and anticipating the client’s needs to manage the development process more effectively.
- Act a primary liaison between the stakeholders and the development team and be accountable for each stage of the development process and the final product.
- Responsible to organize, prioritize and assess work for scrum team.
- Incorporate feature requests into product roadmap.
- Develop user stories, define acceptance criteria.
- Collaborating with Business Analysts, Project Leads and IT team to resolve issues and ensuring solutions are viable and consistent
- Structuring and prioritizing business requirements and communicating plans with stakeholders for review and approval.
- Perform problem analysis to resolve system or application issues.
- Performs complex diagnosis of problems, providing solutions within area of responsibility, coordinates implementation of fixes and enhancements.
- Providing project leadership and supervision, directing, and integrating the work of other analysts and technical personnel.
- Rule 13 Exception: This project will allow the regulated community to electronically submit Rule 13 Exception Applications. The project will also support Rule 13 Exception Approval Letters. Finally, the project will allow the public and other state agency personnel to access documents that have been submitted electronically as well as reports based on Oil and Gas data.
Business Analyst/UAT Lead
DFPS (Department Of Family & Protective Services)
06.2014 - 09.2015
- Ensured enhanced processes and services are technically, operationally, and legally supported by analyzing and compiling business requirements solidifying successful implementation.
- Utilized strong analytical and research techniques to identify gaps and inconsistencies within current measurement tools, allowing development of improved and cost-effective business models.
- Developed business process diagrams and flows.
- Led daily stand-up meetings. Functioned as the bridge between functional business units and IT.
- Identified requirements via industry standard analysis techniques such as business flow modeling, workflow analysis.
- Worked closely with Business team and IT team to communicate/Bridge requirements, scope, estimates and other data element.
- Worked with users, build teams and QA (Test teams), lead the development of test cases based on documented requirements and perform user testing during sprints and as part of formal testing activities.
- Involved in Requirement Analysis, preparing and Reviewing Test Cases of various Test Stages -System test, Pair Test, Regression Test, Validation Test, User Acceptance Test.
- Collaborated with other business analysts and development teams to identify all cross system interfaces, dependencies and requirements.
- Worked with product owner, drive consensus across multiple stakeholders.
- Assisted Product owner in risk management, risk mitigation and release planning.
- Actively worked with the Product Owner and Stakeholders to monitor and prioritize product backlog on an ongoing basis to meet release timelines and value to the business.
- Coordinated user acceptance testing each release, assisting cross functional subject matter experts with new functionality and the Scrum process.
- IMPACT Batch Modernization: The Texas Department of Family and Protective Services (DFPS) mission is to protect children, the elderly, and people with disabilities from abuse, neglect, and exploitation by involving clients, families, and communities. IMPACT is DFPS's official case management system of record. IMPACT is a robust browser-based information system that is used agency-wide for case management and related administrative processing to help employees protect fellow Texans from abuse, neglect, and exploitation. The IMPACT modernization project will affect the existing agency staff familiar with the available data and external partners by providing them with access to the data when needed. In addition, end-users (internal and external) and IT support staff will benefit from current technologies to deliver solutions faster. The existing IMPACT user base will benefit from improved usability of IMPACT data for internal agency staff and direct access of case data for external partners.
Project Coordinator
RBS Citizens Bank
09.2013 - 05.2014
- Extensive experience determining resource needs and managing on- and off-shore teams, including teams in the U.S. and India.
- Extensive experience managing large, complex projects, including.
- Requirement’s validation - Knowledge transfer
- Schedule creation - Product implementation
- Capacity analysis - Provide access to new resources.
- Software testing
- Worked closely with Project Managers, Resource Managers and Product Office.
- Conducted daily bug scrub meetings and uploaded defect report in SharePoint generated from ALM.
- Coordinated weekly meetings with sub vendors to discuss open issues and drive them till the resolution.
- Coordinated with multiple vendors including Wolter Kluwar, Movation, RealEC & Infosys to review all test deliverables.
- Performed Ad-hoc, Functional, Negative, Integration, Regression, System, End to End, User Acceptance testing.
- Worked with various batch interfaces partners to get them tested.
- Prepared test calendars for all interface partners and coordinated with interface partners to drive the testing efforts and gather the sign offs once done.
- Extract reports from ALM and generate reports in Excel regarding the daily execution of test cases and defects using graphs using Microsoft Excel.
- Prepared Test completion reports and took sign off from business office.
- Empower .Net: Citizen Financial Group is upgrading their Empower client server system to Empower.NET for Mortgage Operations with a view of fulfilling the following business objectives. The Empower.NET Phase 2 (Mortgage Originations) Project is upgrading the Empower.net application from the production Pilot version of the software to version 35.1. As part of this software upgrade, some custom features implemented during the original pilot will be deactivated while others will be changed. There are new Empower.net application customizations and configurations, as well as updates to existing and creation of new online and batch interfacing applications or processes.
Sr QA Analyst
Fremont Bank
03.2011 - 08.2013
- Analyzed the Business and Functional requirements of the application.
- Worked with the Business Analyst and the Business users to understand project requirements and to figure out the scope of test strategy.
- Written test cases in Excel based on the TRD and SDD and uploaded to QC.
- Created Test Data for Test Cases, executed test cases, and raised defects in JIRA.
- Verified if all the CIP (Customer Information Program) information is entered properly as it is very important for Auditing.
- Performed Ad-hoc, Functional, Negative, Integration, Regression, System, End to End, User Acceptance testing and monitored the applications behavior during different phases of testing.
- Verified if all the Information that is Entered in Empower is Updated in Navigator after the Port is Created by the Automation Service.
- Wrote SQL Queries in SQL Server to validate data at various stages in the application.
- Having experience in testing restful services using SOAP UI
- Tested web services using restful methods GET, PUT, DELETE and POST.
- Involved in automating test cases using Selenium.
- Tracked all the issues and made sure that all the issues were fixed and resolved before the application went into production.
- Helped the Business Users in performing the UAT by providing the test cases, issue log templates and providing the test data.
- Coordinated and communicated for whole QA effort by effectively working with different teams.
- Sent testing progress and detail status to the Resource Manager and Project Manager on regular basis.
- Worked closely with Developers, Analysts to nail down the Technical Problems and Provided Production support while Installation.
- Provided the User manual document to the Team that helps the new users to understand the application in no time.
- Mortgage Service Platform (MSP): LPS (Lender Processing Services) Empower is a Loan Origination System (LOS) used by Fremont Bank. Currently, once the loan is funded, it is boarded manually into ITI Mortgage Servicing System. As of today, the data related to these loans are manually entered into ITI Navigator (the Loan Servicing System) by the Loan Boarding team for servicing. The common key element used is the Port number. With the expanding need of the organization, it has been proposed that all Residential, Multifamily and Unsecured loans will be serviced via LPS and not by ITI. Taking this opportunity to enhance and expedite the entire boarding process, The EPM (Empower Portfolio Management) application was developed in order to automate the Port Creation and Port identification process with minimal Human Intervention.
QA Analyst
Inovant LLC (Visa, Inc.)
10.2008 - 02.2011
- Involved in phase2 of RTD where rules service was introduced in RISK team.
- Interacted with Architect and developer to understand the requirements and old functionality.
- Written Test Plan, Test Strategy, Test Design, Test Finding and Test Evaluation with TMM standards.
- Reviewed test cases with customers and development team to get their approval.
- Involved in weekly project meetings.
- Created test data taken from production and scrub the data.
- Executed Functional, Regression, Negative and Integration test cases in test lab of quality center (ALM).
- Raised bugs in Clear Quest and tracked defects throughout the project.
- Generated report in clear quest for all differed bugs and reviewed with customer to add as new requirements in future projects or cancel if not valid.
- Provided status to business office about the progress done in comparing data migration.
- Successfully implemented rules service in production with all new features.
- Rules Service: Rules Service engine applies the Case Creation Rules to the VRM subscribers’ transactions delivered by IFD and generates alerts for the data that trigger the CC rules. It maintains a local transaction history data store that holds 91 days of sample transaction data; It provides a test bed for VRM subscribers to back test CC rules and RTD rules against history data.
Jr. Test Engineer
SoftSol Solutions Pvt. Ltd. (India)
08.2005 - 09.2006
- Client: Geico
Education
Master of Science - Computer Science
Osmania University
Telangana, India05-2003
Skills
- Business analysis
- Requirements gathering
- Agile methodology
- Scrum facilitation
- Functional requirements documentation
- Process mapping
- Stakeholder communication
- User acceptance testing
- Impact analysis
- Test case development
- Cross-functional collaboration
- Project coordination
- Backlog management
- Release management
- Issue tracking and resolution
- Stakeholder management
- Business process mapping
- Software development lifecycle
- Process development
- Forecasting and planning
- Project management
- Gap analysis
- Team collaboration
- Quality assurance
- Systems analysis
- Product management
- Microsoft Office Suite
- Business planning
- Test case scenarios
- Release planning
- Strategic planning
- Negotiation
- Internal auditing
- Time management
- Multitasking and organization
- Clear communication
- Verbal and written communication
- Decision-making
- Microsoft Excel mastery
- Stakeholder engagement
- Client relationship management
- Analytical thinking
- Agile methodologies
Timeline
Sr. Business Analyst
Anthem
03.2020 - 02.2025
System Analyst/Business Analyst
Texas RailRoad Commission (RRC)
02.2017 - 09.2018
Business Analyst/UAT Lead
DFPS (Department Of Family & Protective Services)
06.2014 - 09.2015
Project Coordinator
RBS Citizens Bank
09.2013 - 05.2014
Sr QA Analyst
Fremont Bank
03.2011 - 08.2013
QA Analyst
Inovant LLC (Visa, Inc.)
10.2008 - 02.2011
Jr. Test Engineer
SoftSol Solutions Pvt. Ltd. (India)
08.2005 - 09.2006
Master of Science - Computer Science
Osmania University