Rajarahul Pottepogu

Client Name: The American Automobile Association (AAA) - The Auto Club Group insurance

• Took driver position in maintaining All ACG systems or applications - Auto, Home, Claims, Boat, PUP, JUA and etc..
• Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
• Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
• Designed, developed, and implemented customer needs based on analyzed requirements and understanding of industry technical standards.
• During conversion process of some systems, Developed comprehensive documentation to facilitate seamless handoff to other team members.
• Reduced development time by creating reusable code libraries for future projects.
• Implemented rigorous testing procedures to identify and resolve potential bugs before deployment.
• 24/7 production applications support, ensued stability in Batch by identifying root cause analysis and implementing permanent fixes.
• Got huge experience in complex Incident resolution and Change requests handlings.
• Mentored junior developers, fostering collaborative learning environment and supporting professional growth.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Built strong relationships with customers through positive attitude and attentive response.
• Collaborated with cross-functional teams to ensure seamless integration of new features.
• Participated in regular code reviews, ensuring high-quality standards were consistently met across all development efforts.
• Automated repetitive tasks through Automation
• Contributed innovative ideas during brainstorming sessions, driving project success through creative problem solving.

Client Name: The AXA Life insurance

• Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
• Developed conversion and system implementation plans.
• Gather business requirements from business users and Subject Matter Experts (SME)
• Estimate effort of work requests and establishing/organizing project tasks using IPMS
• Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
• Propose possible enhancements based on Analysis, preparing Low-level Design and High level design documents.
• Coordinate and Communicate with Business users
• Translated customer requirements into written use cases.
• Documented technical workflows and knowledge to educate newly hired employees.

Client Name: Nationwide Mutual Insurance Company

• Gather business requirements from business users and Subject Matter Experts (SME)
• Worked on CICS 5.2 upgrade project which involves more than 1000 CICS-COBOL modules.
• Developed various interface feeds to Nationwide systems from Harleysville
• Prepared all necessary documents before and after completing corresponding projects for future use
• Development of CICS-COBOL modules and move to various testing regions for unit testing purpose
• Performed complete END to END testing and implemented to all test, user and prod environments.
• Estimate effort of work requests and establishing/organizing project tasks using IPMS
• Ensure Production problems are resolved within SLA for global support project
• Coordinated and Communicated with Business users
• Ensured overall quality of project

Client name: The DOW Chemicals - DOWFAS

• Performed SAP-R2/Mainframe administration activities
• Handle Yearly Archival activities
• Monitored batch processing to identify potential bottlenecks, making necessary adjustments for smoother operations.
• Proactively identified areas for improvement in operational procedures, implementing changes accordingly.
• Developed comprehensive documentation for processes, procedures, and training materials.
• Prepare required Monthly/weekly reports for team
• Prepare KT plan and help new resource to understand process
• Create or update existing Jobs as per business requirement
• Develop changes in DEV environment and Perform necessary testing, Seek necessary approvals and then Migrate elements to production by using Endevor.
• Work on SIR (System Incident Report)
• Assisted in disaster recovery exercises, ensuring business continuity during unforeseen events.
• Reduced downtime with effective incident management and timely resolution of issues.
• Evaluated existing processes, recommending improvements that resulted in increased efficiency and reduced costs.