Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Languages
Timeline
Generic
Rajarshi Ganguly

Rajarshi Ganguly

London,United Kingdom

Summary

Seasoned professional in Luxury Hospitality. General and operations management with comprehensive experience in Owners relationship, leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

23
23
years of professional experience
1
1
Certification

Work History

General Manager

Marriott International
, North America
09.2022 - Current
  • Led cross-functional teams for improved organizational effectiveness.
  • Revamped traditional approaches to foster cutting-edge creativity.
  • Spearhead executive decision-making to enhance company performance.
  • Enhanced leadership capabilities through targeted development programs.
  • Selected as a top hotel in the Caribbean for demonstrating exceptional leadership in 2023 to 2024.
  • Top performer in driving the topline, guest satisfaction, as well as the profit line, for 2023 and 2024.
  • Developed innovative concepts and designs for F&B products tailored to luxury and premium markets.
  • Oversaw initiatives to elevate the brand's luxury market standing.
  • Directed and focused team activities effectively.
  • Dedicated to fostering a performance-driven and people-centric environment.
  • Developed and reinforced enduring professional relationships through efficient problem-solving.
  • Optimized resource management by tracking schedules and monitoring expenditures.
  • Allocated responsibilities while establishing priorities and targets.

Multi Property Director of Operations & Acting GM

Marriott Hotel and Executive Apartments
, Europe
07.2017 - 08.2022
  • Led €10.5 million renovation at Budapest Marriott Hotel, completed in September 2019.
  • Utilized an entrepreneurial mindset to drive the execution of projects such as restaurant revenue management systems.
  • Boosted annual revenue by 27 million euros, surpassing the 2019 budget by 790,000, and 47% GOP.
  • Achieved €25.8 million in revenue for 2018, with a GOP of 48.2%, and €23 million in 2017, with a GOP of 46.6%.
  • Assisting in driving market share in 2019, being one of six hotels, with a RevPAR index of 125.2, and ranking third out of six in 2018 with a RevPAR index.
  • Launched a hospitality-first, disruptive bar concept in collaboration with Ignite Hospitality, R&B 50.
  • Provided strategic support to luxury properties of Marriott International for pre-opening.
  • Aided in executing innovative projects for Hotel Lab, including Virtual Cue and revenue tools.
  • Introduced innovative luxury sky bar venues in Europe.

Director of Food and Beverage

London Hilton on Park Lane
, Europe
06.2016 - 06.2017
  • Advised on operational strategies for a renowned European Hilton luxury property celebrated for exceptional dining and beverage experiences.
  • Managed operations for one of London's largest ballrooms.
  • Developed F&B concepts for high-end Michelin establishments, coffeehouses, and nightlife venues.
  • Proven record of effecting transformation.
  • Adept at implementing strategic approaches in diverse operational settings.
  • Demonstrated expertise in steering profitable business operations.
  • Oversaw luxury hospitality procedures.

Director Of Food and Beverage

Curacao Marriott Beach Resort and Emerald Casino
, South America
04.2015 - 06.2017
  • Enhanced sales strategy and fostered talent development through strategic initiatives.
  • Served as strategic leader of luxury property's culinary operations, encompassing restaurants, bars, room service, banquets, catering and casino.
  • Focused on revenue growth while optimizing department and hotel financial performance.
  • Managed hotel's shutdown process, ensuring smooth staff transitions to new roles.
  • Oversaw restaurant concept development and managed openings, while cultivating landlord-franchisor-operator relationships.

Assistant Director of Food and Beverage

Doha Marriott Hotel
, Qatar
01.2013 - 04.2015
  • Led a team of 245 associates, including Kitchen and Stewarding brigade, Events team, the Restaurant, and Nightclub.
  • Led refurbishment and upgrade of nine F&B outlets.
  • Engineered food and beverage strategies aligning with brand objectives.
  • Implemented innovative approach to boost sales while ensuring management's focus on profit metrics.
  • Prepared budgets for F&B department, including forecasts and cash control policies.
  • Implemented standards to ensure employee understanding of company parameters.
  • Designed career development pathways enhancing team member growth.
  • Increased food and beverage revenue by QAR 3,110,404 year-to-date as of May 2014.
  • Coordinated and executed revenue-enhancing sales activities, promotions, and themed events.

Events snapshot for the property:

  • Managed eight monthly weddings with average revenue of QR 35,000 each.
  • Managed 15 outside caterings per month, producing average monthly revenue of QR 100,000.
  • Conference facilities of 1,448 square meter

Executive Sous Chef

Doha Marriott Hotel
, Qatar
12.2012 - 12.2013
  • Executed culinary duties and aided in guiding the team while managing food-related activities.
  • Enhanced overall satisfaction of guests and employees to ensure positive experiences.
  • Collaborated with F&B management team to lead kitchen operations ensuring consistency.
  • Directed teams of up to 107 associates handling food preparation and service.
  • Achieved compliance with sanitation protocols.
  • Oversaw all food preparation for banquets, room service, restaurants, bar/lounge, and employee cafeteria.
  • Highlights: Achieving the monthly budgeted food cost with an average of -2.6%, keeping the guest satisfaction survey as ranking number 1.
  • Achieved highest food and beverage profitability in recent history by optimizing labor costs and managing expenses.
  • Implementing and managing the food services and kitchen production for catering events, e.g., Amiri Palace, Amiri Flight Catering, and ChI Al Shaqab event for 2013 and 2014.
  • CHI Al Shaqab 2013 - Total Revenue of QR 2,690,000, and CHI Al Shaqab 2014 (1,350 covers per day for 15 days) - Total Revenue of QR 3,578,000, Profit margin 61.14%.
  • Managing nine luxury F&B outlets, plus event space.
  • Formulated food and beverage strategy tailored to target market.
  • Coordinated effectively with F&B Director and Executive Chef to maintain high culinary standards in a luxury hotel.
  • Revamped food quality standards, setting a benchmark for excellence.

Chef De Cuisine

Courtyard by Marriott Hotel & Arraya Ballroom
, Kuwait
02.2011 - 04.2012
  • Spearheaded opening of unique, modern Indian restaurant for Marriott International in Kuwait.
  • Directed all aspects of kitchen operations.
  • Oversaw and coordinated all food preparation and service areas such as banquets, room service, restaurant, lounge, and associate cafeteria to guarantee consistent high-quality product.

Consultant Opening Executive Chef

Private
, Russia
07.2010 - 12.2010
  • Provided catering services to diverse expatriate and local clientele.
  • Specializes in multi-cuisine and local dishes.

Head Chef

P&O Cruises
Southampton, United Kingdom
08.2003 - 06.2010
  • Collaborated with senior management teams aboard two five-star luxury cruise liners.
  • Direct report of 165 chefs under the supervision on each vessel: M/V Aurora - 2,000 passengers and 1,100 crew.
  • M/V Ventura - 3,200 passengers and 1,200 crew.
  • Worked with Marco Pierre White as his Head Chef for 'The White Room,' a 120-cover fine dining restaurant offering Modern European cuisine with English and French influences.
  • A brigade of eight chefs in this outlet, which was equivalent to a two-Michelin-star standard, and Marco's first ship-based restaurant opening.
  • Facilitated launch of 'Sindhu' in collaboration with Atul Kochhar, renowned for Benares, Vatika, and Ananda.
  • My previous role was Head Chef at P & O's signature 128-cover restaurant, 'East,' which served Pan Pacific cuisine.
  • Handled operations for the Spanish restaurant, main restaurants, room service, larder, buffet kitchens, and staff dining.
  • Built strategic partnerships with organization leaders to align with and support key business objectives.
  • Demonstrated exceptional communication and proficiency in managing diverse teams.
  • Elevated gastronomy standards within prestigious Michelin-rated restaurants.

Executive Chef

Newcastle, England
03.2008 - 11.2008
  • Managed three individual kitchens within restaurant establishments.

Chef De Cuisine

Hyatt Regency
Kolkata, India
10.2002 - 08.2003
  • Luxury deluxe property comprising 213 rooms, 8 restaurants, and banqueting accommodating 4,000 in a single sitting.

Chef

Trident Oberoi Hotel
Cochin, India
05.2002 - 09.2002
  • Managed operations for 112-room luxury properties.
  • Initiated a project following completion of Oberoi training.

Education

Kitchen Training Program -

Oberoi Grand Kolkata and Oberoi Centre of Learning and Development
India
01.2002

Hotel Management - Catering Technology and Applied Nutrition

I.H.M.C.T.A.N.
Kolkata, India
01.2000

Skills

  • Sales and Distribution
  • Revenue Optimization Strategies
  • Strategic Planning and Analysis
  • Resort Operations Management
  • Owner Relationship Management
  • Quality Improvement Leadership
  • Analytical Financial Insight
  • Customer Relationship Management
  • Human Resources Management Skills
  • Diverse Communication Proficiency
  • Customer Experience Optimization
  • Event Promotion Strategy
  • Lodging Operations Coordination
  • Food Operations Coordination
  • Integrated Marketing Strategies
  • Project Execution
  • Tech-Savvy
  • Conflict Resolution Expertise

Affiliations

  • Business Council and Sustainability Leader for Barbados, Responsible for 8 properties in Barbados, West Indies
  • Junior Business Council, Hungary & Southeast Europe
  • Rookie General Manager Award, 2022
  • Rooms Operations Advisory Board for Europe, 2021
  • Restaurants + Bars Advisory Board for Europe, 2021/2022

Certification

  • Base Camp Leadership Accelerator, 01/01/23
  • Executive Presence Workshop, 01/01/20
  • Elevate General Manager Development Program, 01/01/19
  • Executive Presentation Skills, 01/01/17
  • DYDO Core Training, 01/01/14
  • Restaurant Work Playbook Workshop, 01/01/14
  • Navigating Through Change, 01/01/14
  • Foundations of Leadership (F.O.L.), 01/01/12
  • TOPPS Core Training, 01/01/12
  • Essentials Skills for Supervisors and Managers, 01/01/12

Accomplishments

Rookie General Manager Award for 2022

Rooms Operations Advisory Board for Europe2021

Restaurants + Bars Advisory Board for Europe 2021/2022

Languages

English
Professional
Hindi
Professional
Bengali
Professional
French
Elementary
Russian
Limited
Arabic
Limited

Timeline

General Manager

Marriott International
09.2022 - Current

Multi Property Director of Operations & Acting GM

Marriott Hotel and Executive Apartments
07.2017 - 08.2022

Director of Food and Beverage

London Hilton on Park Lane
06.2016 - 06.2017

Director Of Food and Beverage

Curacao Marriott Beach Resort and Emerald Casino
04.2015 - 06.2017

Assistant Director of Food and Beverage

Doha Marriott Hotel
01.2013 - 04.2015

Executive Sous Chef

Doha Marriott Hotel
12.2012 - 12.2013

Chef De Cuisine

Courtyard by Marriott Hotel & Arraya Ballroom
02.2011 - 04.2012

Consultant Opening Executive Chef

Private
07.2010 - 12.2010

Executive Chef

03.2008 - 11.2008

Head Chef

P&O Cruises
08.2003 - 06.2010

Chef De Cuisine

Hyatt Regency
10.2002 - 08.2003

Chef

Trident Oberoi Hotel
05.2002 - 09.2002

Kitchen Training Program -

Oberoi Grand Kolkata and Oberoi Centre of Learning and Development

Hotel Management - Catering Technology and Applied Nutrition

I.H.M.C.T.A.N.
Rajarshi Ganguly