RAJAS ATHALE
IN
Summary
Dependable hospitality industry professional equipped for fast-paced work and changing daily needs. Meets needs with attention to detail and a hardworking approach. Well-educated and self-assured with multi-lingual communication skills.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
JW Marriott
09.2024 - Current
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Interview Facilitator
Hyresnap
03.2024 - 08.2024
- Working part time as an interview facilitator for recruitment in the IT sector
Rooms Divison Supervisor
Grand Hotel Golf Resort & Spa, Marriott.
09.2022 - 09.2023
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts
- Assisted with onboarding of7-8 new employees by providing training
- Handled day-to-day guest questions via telephone or email
- Generated $36000 in revenue through upsells in less than8 months of my tenure at the front desk
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Ensured first-class customer experiences from friendly check-in to efficient check-out through Property Management System (PMS)
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Supervised a team of8-10 employees and helped to resolve issues arising during shifts
- Filed physical and digital copies of important documents to maintain accurate and consistent records
Human Resources Intern
Mentorboxx
06.2022 - 08.2022
- Developed strong written and verbal communication skills
- Assisted human resources and recruiting teams by screening candidate profiles and scheduling on-line interviews
- Worked with HR team to coordinate employee engagement events
- Conducted orientations and helped complete necessary paperwork to get new hires established and up to speed quickly
- Created and updated tracking spreadsheets using MS Excel
Industrial Trainee
Park Hyatt
03.2021 - 05.2021
- Worked closely with industrial professionals to expand upon acquired theoretical training with practical knowledge
- Studied functional relationships between diverse operations to assess impact of different decisions and protocols
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered central telephone system and directed calls accordingly
Education
Diploma - Masters in Hotel Management
Euroinnova Business School
02-2025
Bachelor of Science - Hospitality Administration And Management
Institute of Hotel Management
Hyderabad, Telangana06.2022
Skills
- Staff Supervision
- Revenue Generation
- Guest Experiences
- Credit Card Transaction Processing
- Guest Complaint Resolution
- Front Desk Management
- Staff Training
- Telephone Etiquettes
- Multitasking Abilities
Languages
English
Hindi
Marathi
Timeline
Guest Service Representative
JW Marriott
09.2024 - Current
Interview Facilitator
Hyresnap
03.2024 - 08.2024
Rooms Divison Supervisor
Grand Hotel Golf Resort & Spa, Marriott.
09.2022 - 09.2023
Human Resources Intern
Mentorboxx
06.2022 - 08.2022
Industrial Trainee
Park Hyatt
03.2021 - 05.2021
Bachelor of Science - Hospitality Administration And Management
Institute of Hotel Management
Diploma - Masters in Hotel Management
Euroinnova Business School
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