Raja Sekar C
Plano,TX
Summary
Innovative executive with professional experience in large scale Data center, multi-unit, business Operations and Service Operations. Desiring a high-level position in a professional corporate environment. Highly experienced in managing data center operations. Skilled in ensuring maximum uptime and system availability, implementing disaster recovery procedures, and maintaining strict compliance standards. Possess strong leadership skills with proven ability to manage technical teams effectively. Previous roles have demonstrated successful problem-solving capabilities and impactful contributions to operational efficiency. Resourceful Data Center Operations Manager known for high productivity and efficient task completion. Possess specialized skills in infrastructure management, IT service continuity planning, and network security enhancement. Excel in leadership, problem-solving, and strategic planning to ensure seamless data center operations and team collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Grid and Data Center Operations Manager
Tata consultancy services
Plano, TX
07.2015 - Current
- Developed and implemented project plans, objectives, schedules and milestones to ensure successful completion of infrastructure projects for AMD GPU, CPU and R&D team.
- Identified and managed risks associated with infrastructure projects to minimize impact on timelines and budget.
- Coordinated resources across multiple teams in order to meet project deadlines.
- Performed unit testing and debugging of newly implemented features using emulators and simulators.
- Integrated third-party libraries into the existing firmware framework for additional functionalities.
- Verified stability, security and scalability of system architecture.
- Monitored progress of each phase of an infrastructure project and reported status updates to stakeholders.
- Provided technical guidance throughout the duration of an infrastructure project lifecycle.
- Created process flows, diagrams, user stories and other documentation as needed for an infrastructure project.
- Maintained project costs in accordance with budget limitations.
- Requested bids, reviewed proposals and negotiated with vendors to manage implementation of different projects.
- Installed, tested and checked effectiveness of such security technologies as VPNs, firewalls and anti-malware solutions.
- Led strategic planning sessions for design and construction management.
- Streamlined operational efficiencies by creating employee schedules, managing payroll, controlling inventory, organizing appointments and executing project compliance procedures.
Project Coordinator/ Incident and Change Manager
Lexmark
Chennai
01.2012 - 06.2015
- Identified potential risks and created plans to mitigate them.
- Developed, implemented, and maintained incident management policies and procedures.
- Coordinated with stakeholders to ensure timely resolution of incidents.
- Provided guidance on response strategies for critical incidents.
- Monitored system performance metrics to identify trends or anomalies.
- Assisted in developing communication plans for major incidents.
- Created, updated, and tracked incident tickets using a ticketing system.
- Managed the lifecycle of all service requests from initial submission through closure.
- Collaborated with other departments on cross-functional projects impacting incident management processes.
- Ensured compliance with relevant industry standards regarding incident management practices.
- Acted as a liaison between internal teams and external vendors when needed.
- Remained calm and poised during high-priority incidents.
- Assigned and reviewed work of IT project managers, systems analysts and developers.
- Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
- Performed root cause analysis to determine underlying causes of incidents.
SDET
Seeking Alpha
03.2011 - 10.2011
- Developed test plans and strategies for products.
- Conducted functional, performance, stress and regression tests.
- Analyzed system requirements to create test cases.
- Executed manual and automated tests in different environments.
- Documented defects found during testing process.
- Participated in bug triage meetings with developers and project managers.
- Reviewed user documentation for accuracy and usability prior to product launch.
- Collaborated with development teams on fixing bugs and improving existing features.
- Developed and implemented automated testing strategies, plans, scripts and procedures.
- Conducted functional, regression, performance and end-to-end system tests.
- Monitored test results to ensure product quality prior to release.
Process Developer - System Engineer
Genpact
Hyderabad
07.2010 - 12.2010
- Troubleshooted network issues and resolved them using Linux system administration tools.
- Configured, maintained, and secured various Linux systems for multiple users.
- Managed user accounts on the Linux operating system, including creating new user accounts.
- Installed and configured software packages on Linux systems according to customer requirements.
- Performed daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.
- Developed scripts to automate tasks related to system maintenance and operations.
- Monitored performance of applications running on Linux systems and tuned them as needed.
- Provided technical support for end-users experiencing problems with their Linux systems or applications running on them.
Technical Support Engineer
K7 Computing
Chennai
05.2009 - 06.2010
- Developed and maintained security policies, standards, procedures and guidelines to ensure the secure operation of information systems.
- Performed regular vulnerability scans using automated tools such as Nessus or Qualys.
- Maintained and updated records of sampling activities.
- Performed vulnerability scans on systems, networks, applications and databases.
- Analyzed system logs and identified potential threats or risks.
- Collecting virus samples and providing the samples to the virus lab , MD5 for further analysis
- Reviewed firewall rule sets to ensure compliance with organizational security policies.
Customer Service Professional
Sitel
Chennai
03.2008 - 05.2009
- Company Overview: Client - Dell International
- Troubleshooting of dell laptops
- Solve Customer Issues on any product- mostly in warranty XPS Systems
- Route customers when appropriate to proper support queues
- Partner with Technical Support Specialists to improve customer experience elements (e.g
- Correct solutions, consistent procedural adherence, relating skills)
- Responsible for regular adjustments that contribute business metric goals
- Solve problems for customers with challenging expectations (often escalated or irate)
- Finding opportunity to sell various products available in the Dell Store
- Meeting the monthly metrics like SLA, FCR
- Client - Dell International
Education
Bachelor of Engineering Technology - Computer Science And Engineering
Anna University
Chennai, India11-2008
Diploma in computer technology -
DOTE, Anna University
Chennai, India04-2022
Skills
- Project Management for CPU GPU teams in chip design and R&D teas
- Data Center Operations Management
- Incident and change management
- Leadership/ communication skills
- Strategic planning
- Staff Development
- Self-motivated
- Hardware troubleshooting
- Server Management
- Software troubleshooting
- Disaster Recovery
- Network Administration
- Performance Tuning
- Asset Management
- System monitoring
- Virtualization Technologies
- Energy efficiency
- Infrastructure Management
- Capacity Planning
- Incident Management
- Configuration Management
- Backup and recovery
- Disaster Recovery Planning
- Compliance Management
- Facility Maintenance
Certification
- PMP
- Prince 2 Practitioner
- ITIL Foundation Certified
- RHCSA
- ITIL 2011 Intermediate: Service Operation(SO) Certified
Accomplishments
Planned and executed the refresh of all the network and firewall devices with 1 month of rotational downtime. 800 devices., Planned and executed Hardware refresh of more than 6000 devices in the span of 5 years., Planned and headed Data center expansion in Co-Location sites and in house of Advanced Micro Devices to add additional 200K core capacity., Resolved ongoing staff issues with joining teams and sharing responsibilities in data center., Initiated staff specific feedback sessions and made centralized locations for SOP.
Timeline
Grid and Data Center Operations Manager
Tata consultancy services
07.2015 - Current
Project Coordinator/ Incident and Change Manager
Lexmark
01.2012 - 06.2015
SDET
Seeking Alpha
03.2011 - 10.2011
Process Developer - System Engineer
Genpact
07.2010 - 12.2010
Technical Support Engineer
K7 Computing
05.2009 - 06.2010
Customer Service Professional
Sitel
03.2008 - 05.2009
Bachelor of Engineering Technology - Computer Science And Engineering
Anna University
Diploma in computer technology -
DOTE, Anna University
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