RAJAT GUPTA

3 Key Pillars of Contribution

- Build Vision and Strategy

• Responsible for shaping 2 year vision for Recording(s) Player in CXOne SaaS Platform keeping in mind feedback from NPS surveys and Key Metrics from Product Analytics solutions such as FullStory or Gainsight
• Contribute to fellow PMs product vision of their respective Product Features with creative and user centric solutions

- Driving Strategy to Execution

• Define Initiatives and Epics for R&D teams with pointed problem statements and key non functional needs that promote a user centric design and allow teams to think critically of system designs
• Work with UX group to define the experience that maps with overall product and company branding of "Creating memorable experiences"
• Work with QA team to review test cases and ensure full coverage
• Work on GTM plans including commercials and training for Sales and Partners

- Grow the Business

• Own and understand product features such as Player, Recording Policies and Capturing Business Data
• Closely monitor leading and lagging indicators such as pipeline, booking, NPS, product usage and win/loss analysis
• Manage customer facing communication and relationship i.e. roadmap, escalations, feedback and incidents communications

Product: CRM Solution for Credit Suisse

Themes Owned: Landing Page, Client Network, Event Management, Calendar

Problems Solved:

• User Transition from Legacy CRM to the new CRM increased to 80% from 65% by closing key gaps
• Improving usability of the Events Workflow by reducing the number of steps from 7 to 4 & enabled event acceptance tracking to make the communication by the bank more effective
• Coordinated with multiple teams across the bank to bring features to life
• Followed Agile principles to achieve the Product Roadmap with the squad and bringing more than 20 features to production to address user needs
• Worked with Stakeholders continuously to ensure correct problem solving and ensure adoption after rollout
• Providing inputs to the Product Roadmap and prioritizing user feedbacks
• Owned and prioritized product backlog
• Focused on building critical features up front in order to identify constraints and technical challenges

• Responsible for conducting digital on-boarding of legal entities and for self-service client information modification.
• Delivery of MVP solution in 4 sprints where team was able to see End to End vision and self organize well to manage pressure
• Used by 50000+ legal entities and customer during pandemic,
• Client workflow for filling details of legal entity should not take more than 8 minutes and 5 clicks.
• Change of information should be done in less than 5 minutes and 5 clicks which includes 4 eye check

EURIBOR and EONIA, EMMI

• Formulated & established cloud based, fully automated EURIBOR and EONIA calculation engine.
• Fostered AWS skill set to make effective contribution to architecture decisions and maintaining scalability.
• Sourcing of transactions from 25 panel banks in SOAP XML format and then consuming it inside micro-service based application so that final rates are produced in less than 5 minutes of receiving transactions.

• Conducted survey to gauge farmer's reaction towards increase in fertilizer prices and their consumption pattern.
• Traveled 7 villages in Haryana state to conduct interviews.
• Very close interaction with farmers was very enlightening at every level.
• Conducted consumer surveys and gathered data on purchasing habits for use in branding efforts

• Conceptualized and implemented ‘Ad Card futures', for Boots, 4th largest customer loyalty program.
• Appraised in top 5% band of 700 trainees and underwent project management training.