Rajat Rastogi
Bengaluru/Hyderabad
Summary
Innovative AI Cloud Engineering Delivery Lead and Digital Transformation Leader with nearly 15 years of experience in designing and implementing AI solutions for healthcare. Specializes in driving business transformation through GenAI and Agentic AI technologies, including predictive modeling, neural networks, and conversational AI. Expertise in demand forecasting, pricing strategies, delivery optimization, predictive maintenance, and customer segmentation.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Delivery Manager (AI Strategy & Innovation & Cloud Engineering)
Carelon Global Services
03.2019 - Current
- Managed $4.48 million portfolio of 120+ associates across 10 delivery teams with diverse technology stacks.
- Managing strategic initiatives-Project of Improving AA (auto adjudication rate) - Volume of Claims: 2.5M claims/year using AI/ML to increase Health plan metrices/KPIs.
- Led migration project from legacy systems to cloud and implemented chatbot across multiple platforms.
- Created data pipeline for multiple projects, designing and managing systems to store, process, and analyze data.
- Involves data modeling, ETL (Extract, Transform, Load) processes, and data governance.
- Ideated and executed Claims Wizard Project across Enriching Teradata database with DDC claims data.
- Achieved annual CPU savings of $340,130 by optimizing system performance.
- Implemented AI-driven change management to institutionalize the claims cycle.
- Working with Stakeholders to understand customers feedback and work to improvise SCAT scores.
Consultant
Deloitte Pvt Ltd.
07.2017 - 03.2019
- Technical Oversight - Technical Expertise: Understand cloud technologies and architectures (such as AWS, Azure, Google Cloud) to provide direction and ensure alignment with industry best practices.
- Developed project plans by creating detailed project schedules, resource allocation plans, and budget estimations to ensure timely delivery.
- Defined project scope by collaborating with stakeholders to identify objectives, deliverables, and success criteria for cloud projects.
- Identified potential project risks and developed mitigation strategies to enhance project success.
- Quality Assurance: Ensure that cloud solutions meet organizational standards for quality, performance, and security.
- Evaluate Technologies: Assess new cloud technologies and tools relevant to current and future projects.
Senior Software Engineer
Accenture
05.2015 - 07.2017
- Led projects through rigorous governance processes while building relationships with business stakeholders and leadership teams across multiple geographies and departments.
- Established, improved, and championed the use of formal project management tools and techniques across all projects, including project plans, status reports, deployment schedules, risk management, change management, and issue resolution.
- Developed project-level consulting plan aligning with business case, established critical success criteria, and managed business adherence throughout project lifecycle.
- Organized AGILE methodologies, Scrum workshops, software demos, and code reviews to promote AGILE practices within projects.
Programmer Analyst
Computer Science Corp (DXC)
03.2014 - 04.2015
- Developed enhancements and resolved major bugs in the software.
- Analyzed requirements for new enhancements and assessed potential impacts.
- Development of code as per the business requirements.
- Estimated enhancements, established detailed schedules and monitored progress for timely delivery.
- Prepared software components for production deployment to ensure seamless integration.
Associate Consultant
Capgemini
03.2011 - 02.2014
- Supported client's expansion from California into multiple states through various 3-6 month projects over 3 years.
- Developed and coordinated offshore projects for leading auto insurer in USA, enhancing cross-state business expansion.
- Achieved progress through the Legacy Re-platform project.
- This insurance major was later acquired by another Insurer, who chose to migrate their own book of business to the prior Insurance Major's systems.
Education
MBA - Business Management
Narsee Monjee Institute of Management Studies
Mumbai07-2016
Bachelor of Engineering Technology - Electronics And Communications Engineering
Lakshmi Narain College of Technology
Bhopal08-2010
Skills
- AI strategy
- Data Engineering
- Generative AI
- Agentic AI
- Transformer Models
- Prompt Engineering
- Text Classification
- Sentiment Analysis
- Conversational AI (Chatbots)
- Speech-to-Text/Text-to-Speech
- Document summarization
- RAG frameworks
- MultiCloud Framework
- AWS services
- Snowflake/Fivetran /dbt
- MLOps
- Python Language
- Hadoop Framework
- BI tools
Focus Areas
- MultiCloud Framework
- Building Data Pipeline using Bigdata framework
- AI roadmap and vision
- Gen AI & Agentic AI
Certification
- AWS Machine Learning
- AWS Solution Architect Associate
- PAHM
- Safe Agilist & SSM
Languages
English
Full Professional
Projects
1) On‑prem to AWS Cloud Migration (Techno‑Functional Delivery Manager)
Delivered migration of 18 applications and 22 TB data from on‑prem to AWS in 5 months, executing 6 migration waves with <45 minutes planned cutover downtime.
Set up governance and delivery controls (RAID, change management, security sign-offs), achieving 99.95% availability post‑cutover and meeting RTO 4 hrs / RPO 30 mins.
Drove cost optimization (rightsizing + Savings Plans), reducing monthly run cost by ~28% within 90 days.
2) Voice‑to‑Text + LLM Model (ASR product delivery)
Managed delivery of real‑time speech‑to‑text with LLM-based normalization and summarization for contact-center use cases, improving WER from 16% to 10.8% and achieving p95 latency 1.3s.
Coordinated data readiness (1,200+ hours audio), model iterations, and production rollout to ~450 users, reducing manual call notes effort by ~35%.
3) Agentic Chatbot (RAG + tools)
Delivered agentic chatbot with RAG over ~65,000 documents and integrations (ServiceNow/Jira/KB), deflecting ~32% tickets and reducing AHT by ~22%.
Implemented guardrails (RBAC, PII masking, audit logs) and KPI dashboards; reached ~1,800 MAU within 8 weeks of launch with p95 response time 3.5s.
Timeline
Delivery Manager (AI Strategy & Innovation & Cloud Engineering)
Carelon Global Services
03.2019 - Current
Consultant
Deloitte Pvt Ltd.
07.2017 - 03.2019
Senior Software Engineer
Accenture
05.2015 - 07.2017
Programmer Analyst
Computer Science Corp (DXC)
03.2014 - 04.2015
Associate Consultant
Capgemini
03.2011 - 02.2014
MBA - Business Management
Narsee Monjee Institute of Management Studies
Bachelor of Engineering Technology - Electronics And Communications Engineering
Lakshmi Narain College of Technology