Rajat Kanti Chowdhury
Jamaica,NY
Summary
Developed exceptional communication and problem-resolution skills in customer-focused environment. Demonstrates ability to adapt to various challenges and provide efficient solutions. Looking to transition into new field where these transferrable skills can contribute to organizational success.
Overview
1
1
Certification
Work History
Sales Manager
Heidelberg Marathon
07 2023 - 12 2024
- Mantain Register,Customer Service & Order Management also Maintain store sefty etc
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
Officer & Customer service officer
Prime Bank Limited Head office Dhaka Bangladesh
03 2015 - 01 2022
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated operations with other emergency service groups.
Senior Sales Executive
Prime Bank Ltd, Head Office Dhaka Bangladesh
01 2009 - 03 2015
- Expanded market presence by pursuing lucrative leads and seeking to close deals.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Recognized and resolved compound problems that effected upper-level management and business initiatives.
- Developed relationships with high-profile clientele by successfully employing 15 sales techniques.
- Attained expert knowledge of industry competitors'' strengths and weaknesses, positioning our company''s offerings competitively in the marketplace.
- Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed.
- Facilitated regular team meetings focused on goal-setting, progress updates, and strategy refinement for continuous improvement efforts.
- Shaped sales approaches to individual clients, facilitating relationships with customers.
- Managed digital marketing initiatives in accordance with consumer targets and needs.
- Streamlined internal processes by working closely with operations teams, leading to increased efficiency within the organization.
- Delivered compelling presentations to prospective clients, showcasing the value of company offerings and driving business growth.
Education
Bachelor Degree in Business Administration - Accounting
12.2005
GPA Grade: C+(2.33)
Total Semister Credits: 126
Evaluation Agency:
Globe Language Services, Inc. USA
High School Certificate - Commerce
2001
Evaluation Agency:
Globe Language Services, Inc. USA
Masters Degree in Business Administration - Accounting
2006
Total 36 Semister Credits
GPA Grade: B-(2.75)
Evaluation Agency:
Globe Language Services, Inc. USA
Masters Of Science In Business Analytics - Business Analytics
2024
# Graduation Complete Fall Semester December 2024
# Total 30 Semister Credits
# CGPA grades 4 out of 3.92
Skills
- Product Portfolio Management
- Strategic planning
- Sales strategy
- Product promotions
- Sales expertise
- Goals and performance
- Sales forecasting
- Data analysis
- Staff Management
- Business development
- Employee guidance
- Business networking
- Product and service sales
- Database Management
- Public speaking
- Order management
- Territory development
- Consumer banking specialist
- Business Development
- Relationship building and management
- Cash Handling
- Forward-thinking
- Meticulous attention to detail
- Self-directed mindset
- Self-motivated nature
- Operations management
- Administration strength
- Analytical thinking
- Verbal and written communication
- Loan appro
- Best practices
- Sales proficiency
- Financial analysis and reporting
- Bank security expert
- Cash handling expertise
- Strategic and financial planning
- Process implementation
- Staff Management
- Business development expertise
- Familiar with account coding
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff management
- Goal setting
- Relationship building
- Project management
- Customer relationship management (CRM)
- Performance management
- Sales techniques
- Policy implementation
- Conflict resolution
- Sales management
- Business administration
- Marketing
- Product management
- Business development
Languages
Bengali
Native or Bilingual
English
Full Professional
Certification
- Customer Service Master Class Prime Bank Limited Dhaka Bangladesh
- Business Analytics Foundations Descriptive,Exploratory and Explanatory Analytics - LinkedIn Learning.
- Business Analytics Foundations predictive Prescriptive and Experimental Analytics _Linked inLearing
- Creating Interactive Tableau Dashboard-Linked InLearing
- Implementation Of BFIU Circular No:26 New Risk grading Methodology and KYC formPrime Bank limited Dhaka Bangladesh
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Personal Informations
Father's Name : Raj Krishna Chowdhury
Mother's Name : Milon Rani Chowdhury
Spouse Name :Mohua Bhattacharjee
Date of Birth : December 31st ,1981
Permanent Address : Sabujbag R/A, Sreemangal, Moulvibazar,Bangladesh
Gender : Male
Religion : Hindu
Marital Status : Married
Nationality : Bangladeshi (By birth)
I hereby declare that the information given above correct to the best of my knowledge.
Sincerely yours,
Rajat Kanti Chowdhury
Timeline
Sales Manager - Heidelberg Marathon
07 2023 - 12 2024
Officer & Customer service officer - Prime Bank Limited Head office Dhaka Bangladesh
03 2015 - 01 2022
Senior Sales Executive - Prime Bank Ltd, Head Office Dhaka Bangladesh
01 2009 - 03 2015
Moulvibazar Govt College Moulvibazar Sylhet - Bachelor Degree in Business Administration , Accounting
Sreemangal Govt. College - High School Certificate, Commerce
Moulvibazar Govt College Moulvibazar Bangladesh - Masters Degree in Business Administration , Accounting
Trine University - Masters Of Science In Business Analytics , Business Analytics
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