Open To Work
Rajdeep Randhawa
Bellerose,US
Summary
Human resources assistant and management professional with experience in employee training, new hire orientations, and employee relations. Demonstrates exceptional communication and interpersonal skills, fostering strong relationships across organizational levels. Committed to delivering superior customer service and maintaining high-quality standards, with future aspirations to grow in a dynamic environment that values teamwork and innovation.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Plainview Hospital Northwell
Plainview, NY
04.2025 - 01.2026
- Facilitated patient registration processes to ensure accurate data collection and streamlined admissions.
- Coordinated insurance verification procedures to minimize billing discrepancies and enhance patient experience.
- Provided exceptional customer service by addressing patient inquiries and resolving issues efficiently.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Inbound coordinator
CareMed Specialty Pharmacy
New Hyde Park, NY, US
08.2019 - 11.2023
- Managed inbound calls, ensuring accurate PHI entry and HIPAA compliance
- Coordinated delivery schedules and processed payments using various card types
- Enhanced patient satisfaction through effective communication and problem-solving
- Streamlined call handling processes, leading to improved service efficiency
- Facilitated seamless communication between patients and healthcare providers, ensuring accurate data entry and compliance with regulations
- Streamlined delivery scheduling processes, enhancing patient satisfaction and optimizing payment processing efficiency
Pharmacy Technician
St. Francis Medical Center
Trenton, NJ, US
04.2018 - 03.2019
- Verified prescriptions and ensured accurate dosages, enhancing patient safety
- Efficiently prepared IV solutions and respiratory drugs, maintaining aseptic techniques
- Managed medication inventory, reducing waste and ensuring availability for clinical staff
- Ensured accurate medication preparation and dispensing, adhering to stringent safety standards and protocols
- Worked closely with pharmacists to optimize medication compounding processes, ensuring timely delivery to patients
- Precisely documented medication data, ensuring compliance with regulatory standards and facilitating audits
Human Resources Assistant
Axium Plastics
New Albany, OH, US
08.2016 - 02.2017
- Managed employee records and ensured accurate filing, enhancing HR efficiency
- Coordinated and conducted new hire orientations, improving onboarding experience
- Scheduled and organized interviews, optimizing recruitment processes
- Researched payroll and benefits issues, resolving inquiries promptly
- Supported HR meetings and training sessions, fostering team collaboration
- Facilitated seamless onboarding experiences, enhancing employee retention and satisfaction through comprehensive orientation and training programs
- Collaborated with HR team to streamline interview and orientation processes, improving efficiency and candidate experience
- Managed front desk communications with precision, ensuring timely and accurate information flow to support HR operations
Material Handler
Mckesson Pharmaceuticals
Delran, NJ, US
06.2015 - 07.2016
- Ensured precise order fulfillment using wrist and handheld scanners, boosting shipment accuracy
- Conducted inventory counts, verifying stock levels and maintaining optimal warehouse operations
- Operated PC and RF systems efficiently, enhancing data accuracy and workflow productivity
- Maintained compliance with OSHA standards by keeping the warehouse clean and organized
- Achieved production targets by timely and accurate shipping, contributing to sales maximization
- Streamlined inventory processes, ensuring accurate stock levels and timely shipments, contributing to efficient warehouse operations
- Utilized advanced scanning technology to enhance order accuracy, minimizing errors and improving customer satisfaction
- Worked closely with team members to maintain a clean and organized warehouse, fostering a safe and productive work environment
- Conducted thorough inventory audits, verifying stock counts against records to ensure data integrity and operational efficiency
Education
High School Diploma -
Jefferson High School
TAMPA, FLCertified Home Health Aide (CHHA) - Nursing
Personal Touch
Neptune City, NJHigh School Diploma -
DIPS International Public School
India 01.2014
Skills
- Organizational skills
- Interpersonal skills
- Fast learner
- Material handling
- Works well under pressure
- Results-oriented
- Professional bedside manner
- Companionship
- Patient-focused care
- Communication skills
- Basic computer skills
- Bilingual
- Team worker
- Customer relationship
- Line lead experience
- Night shifts
- Customer service
- Proactive team player
- Meal preparation
- Feeding assistance
- Caregiver
Hobbies
I love to be creative
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Patient Access Representative
Plainview Hospital Northwell
04.2025 - 01.2026
Inbound coordinator
CareMed Specialty Pharmacy
08.2019 - 11.2023
Pharmacy Technician
St. Francis Medical Center
04.2018 - 03.2019
Human Resources Assistant
Axium Plastics
08.2016 - 02.2017
Material Handler
Mckesson Pharmaceuticals
06.2015 - 07.2016
High School Diploma -
Jefferson High School
Certified Home Health Aide (CHHA) - Nursing
Personal Touch
High School Diploma -
DIPS International Public School