Rajdeep Singh
Roseville,CA
Summary
Senior IAM Engineer with over five years of experience in system engineering and IT support, specializing in the enhancement of security protocols for commercial and federal servers. Proven expertise in implementing Single Sign-On and Multi-Factor Authentication systems, utilizing tools such as Ping SSO and MFA DUO to fortify network infrastructures. Successfully administered multiple sub-accounts while leading authentication proxy upgrades across varied environments, demonstrating a commitment to advancing cybersecurity measures, and optimizing system performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior IAM Engineer
Centene Corporation
Sacramento, CA
12.2022 - Current
- Update new policies for MFA Duo
- Lead security measures and administration for both commercial and federal servers, focusing on DUO and Ping authentication systems
- Implement and authenticate advanced security tools, including Ping SSO and MFA DUO, to secure the network infrastructure
- Manage multiple subaccounts and seamlessly integrate newly acquired accounts into DUO for efficient access control
- Lead comprehensive authentication proxy upgrades across federal and commercial, Linux, and Windows servers, ensuring system integrity
- Oversee CyberArk service account password updates on all commercial Windows servers, ensuring robust security protocols
- Act as the primary contact for Splunk and Dynatrace monitoring tools, playing a pivotal role in maintaining system health for Ping and DUO
- Develop insightful dashboards in Splunk and Dynatrace tailored for DUO and Ping, enhancing monitoring capabilities
- Collaborate cross-functionally within the organization to execute server upgrades and enhance authentication tools
- Utilize identity tools such as Access Central to synchronize accounts, optimizing the efficiency of authentication processes
- Provide comprehensive training to the Help Desk, Production Engineering teams, and new hires, ensuring a knowledgeable workforce
- Create documentation and offer dedicated support to clients relying on our authentication tools
- Developed and implemented identity and access management (IAM) solutions to enhance security and compliance for a Fortune 500 company
- Led cross-functional teams in designing and deploying IAM systems, including single sign-on (SSO) and multi-factor authentication (MFA) solutions
- Conducted regular audits and assessments to identify and mitigate security risks within IAM systems, ensuring data protection and regulatory compliance
- Collaborated with stakeholders to define IAM strategy and roadmap, aligning technology solutions with business objectives and requirements
Senior Application Software Engineer
Centene Corporation
Sacramento, CA
11.2021 - 12.2022
- Managed and implemented certificate updates on Ping, ensuring ongoing security compliance and adherence to best practices
- Led the implementation of innovative authentication methods within our team and established branding strategies for newly acquired applications
- Holder of NAC clearance, enabling focused work on federal servers, and contributing to the development of new backup servers for enhanced system resilience
- Utilized advanced proficiency in Linux commands to execute specific actions within Linux servers, ensuring optimal performance
- Leveraged the ServiceNow platform to proactively create changes and promptly resolve incidents, streamlining workflow efficiency
- Delivered compelling presentations to the executive team by showcasing Splunk dashboards, validating the security and expected operation of systems
- Collaborated seamlessly with senior architects, project leads within the company, and third-party vendors, ensuring successful implementation of new applications
- Developed and implemented complex software solutions to meet specific client requirements, resulting in increased efficiency and overall performance of applications
- Led a team of developers in the design, development, and testing of innovative software products, resulting in successful product launches and increased customer satisfaction
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues, ensuring seamless integration of software applications and systems
- Managed full software development lifecycle from requirements gathering to deployment, consistently delivering high-quality, scalable solutions on time and within budget
System Engineer
Centene Corporation
Sacramento, CA
09.2019 - 11.2021
- Led the adoption of innovative authentication methods within our team, while strategically branding newly acquired applications for seamless integration
- Holder of NAC clearance, facilitating focused work on federal servers, and actively contributing to the development of robust backup servers
- Utilized advanced Linux commands to execute specific actions within Linux servers, optimizing operational efficiency
- Employed the ServiceNow platform to initiate changes and expedite incident resolution, ensuring a responsive and streamlined workflow
- Deliver impactful presentations to the executive team by presenting Splunk dashboards, validating the security and optimal functionality of systems
- Collaborated closely with senior architects, project leads within the company, and third-party vendors to successfully implement new applications
- Efficiently managed and implemented certificate updates on Ping applications, ensuring continuous security compliance and alignment with best practices
- Designed and implemented network infrastructure solutions to improve system performance and reliability
- Managed and maintained virtualization technologies, including VMware and Hyper-V, to support server consolidation and disaster recovery efforts
- Collaborated with cross-functional teams to analyze and troubleshoot complex system issues, resulting in timely resolution and minimal downtime
- Conducted regular system audits and security assessments to ensure compliance with industry standards and best practices
Senior Information Technology Support Specialist - Security
Centene Corporation
Gold River, California
01.2018 - 09.2019
- Access Administration for over 25 applications
- Worked on adding permissions in Active Directory
- Changed permission of users in Active Directory
- Provision tickets through ServiceNow following strict procedures
- Experience in IBM's Lotus Notes emailing, distribution list, PowerShell scripting
- Implement new tools and software to organize and develop consistency in the merging companies
- Used Automation tools to automate web and desktop applications using the Pega Robotics Studio
- Automating over 24 applications on Pega Robotics by exporting data from ServiceNow
- Developed over 2 SharePoint websites for Access Administration with HTML, CSS, and JavaScript using SharePoint Designer
- During the migration of the companies, developed over 3 websites in Confluence to save our procedures and documents on provisioning applications for users
- Experience in Incident Management and Severity calls regarding issues with provisioning and applications
- Implemented leadership skills to present and train coworkers in applications and acted as role model when conflicts were going on amongst each other
- Creative ideas like trivia games were presented to coworkers to build knowledge of applications
Student Assistant Web Developer
California State University, Sacramento
Sacramento, CA
05.2013 - 12.2017
- Cascade Web Content Management System Implementation
- Developed and managed websites catering to the diverse needs of over 30,000 students and faculty members across various departments
- Provided exceptional support services using the ServiceNow Help Desk ticketing system to assist faculty and staff at CSU, Sacramento
- Demonstrated strong customer service and support skills, driven by a commitment to meeting the evolving needs of clients
- Served as the administrator for Wufoo Form and Listserv accounts, ensuring efficient management and functionality
- Designed websites using the Responsive 3.0 Bootstrap template, prioritizing modern and user-friendly interfaces
- Implemented and enhanced standard reports for streamlined viewing and comprehension through Google Analytics
- Conducted training sessions for users and faculty, empowering them to execute project reports and extract project data
- Developed websites utilizing the Web Content Management System (CMS) for efficient content management
- Leveraged excellent verbal and written communication skills for IT documentation, ensuring clarity and precision
- Collaborated with senior developers to design and implement interactive website features using HTML, CSS, and JavaScript
- Conducted website maintenance tasks such as updating content, fixing broken links, and performing routine backups
- Assisted in troubleshooting and resolving technical issues, ensuring optimal website performance for users
- Contributed to the development of new web applications by conducting research, testing functionalities, and providing feedback to the development team
IOS Technician
Apple Inc
Sacramento, CA
05.2012 - 02.2013
- Customer Support/AppleCare Sales
- Disciplined to work from home while following a set schedule
- Provided superior customer service over the phone troubleshooting iOS devices
- Assisted customers with hardware and firmware issues
- Configured and maintained iOS devices for a company of 500+ employees, ensuring seamless functionality and efficiency
- Troubleshot and resolved software and hardware issues on iOS devices, resulting in a 20% increase in device performance
- Collaborated with IT team to deploy software updates and security patches on iOS devices, enhancing data protection and system security
- Trained and supported end users on best practices for iOS device usage, improving overall user productivity and satisfaction
Education
Bachelor of Science - Computer Science
California State University Sacramento
Sacramento, CASkills
- Active Directory Management
- Dynatrace Monitoring
- Excel Data Analysis
- Data Analysis Using Google Analytics
- ITIL Certification
- Linux Command Proficiency
- Microsoft Azure Proficiency
- ServiceNow
- Splunk Data Monitoring
- Ping SSO Configuration
- CyberArk Credential Security
- NAC Security Clearance
- Cisco DUO Multi-Factor Authentication
Certification
Certificate of ITIL (Information Technology Infrastructure Library), 09/06/18, GR750463905RS
Languages
- English, Native
- Punjabi, Native
- Hindi, Advanced
Timeline
Senior IAM Engineer
Centene Corporation
12.2022 - Current
Senior Application Software Engineer
Centene Corporation
11.2021 - 12.2022
System Engineer
Centene Corporation
09.2019 - 11.2021
Senior Information Technology Support Specialist - Security
Centene Corporation
01.2018 - 09.2019
Student Assistant Web Developer
California State University, Sacramento
05.2013 - 12.2017
IOS Technician
Apple Inc
05.2012 - 02.2013
Bachelor of Science - Computer Science
California State University Sacramento
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