Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Rajean Flowers

Stockton,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Medline
Tracy, CA
05.2022 - Current
  • Assisted customers with tracking, ordering, product selection, returns, exchanges, billing and technical support.
  • Consistently meet and exceed performance metrics, including response time, resolution rate, and customer satisfaction
  • Answered incoming calls and emails, providing frontline customer support
  • Collaborate with cross-functional teams, including logistics and warehouse staff, to coordinate the swift dispatch of rush orders.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Customer Service Agent

Blue Shield Of CA
Lodi, CA
09.2020 - 12.2021
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Contributed to company achieving and holding industry-leading customer service ratings
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances
  • Resolved over 50 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.

INSTRUCTIONAL ASSISTANT

Sierra Vista Child & Family Services
Modesto, CA
02.2019 - 09.2020
  • Strategic Planner, Used behavior modeling and specialized teaching techniques to share and reinforce social skills
  • Take attendance, grade assignments and maintain client records to assist teachers with administrative tasks and maintain tight schedules
  • Assessed student assignments to check quality and completeness before submission for grading
  • Organized and recorded student's data to assist with their individualized educational plan
  • Supported instructor with test administration, curriculum development and assignment grading
  • Assisted and mentored students in groups of up to 12 by reviewing lesson teachings

CASHIER TEAM LEAD

Forever 21
Modesto, CA
08.2017 - 02.2019
  • Mentored multiple new team members on POS system operation, customer service strategies and sales goals
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products
  • Directed team of cashiers to maximize performance and deliver exceptional service to every customer
  • Served the needs of more than 100 customers in a busy fast paced environment
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance

Education

BBA - Business Administration

Modesto Junior College
12-2026

Skills

  • Documentation and reporting
  • Complaint resolution
  • Customer Relations
  • Outstanding communication skills
  • Time Management
  • Administrative Experience
  • Call Management
  • Data Entry

References

References available upon request.

Timeline

Customer Service Representative

Medline
05.2022 - Current

Customer Service Agent

Blue Shield Of CA
09.2020 - 12.2021

INSTRUCTIONAL ASSISTANT

Sierra Vista Child & Family Services
02.2019 - 09.2020

CASHIER TEAM LEAD

Forever 21
08.2017 - 02.2019

BBA - Business Administration

Modesto Junior College

Similar Profiles

CREATE PROFILE
Rajean Flowers