Rajeev Jadhav
Monmouth Junction,NJ
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
GigIndia (A PhonePe Company)
Bengaluru, India
01.2021 - 09.2022
- Design and implement processes, specific to the project and client
- Manage the lead generation and lead qualification vertical by use of internet technologies, voice processes, and social media
- Maintain relationships with clients by providing support, information, and guidance
- Manage operations, training and quality control for the project and ensure goals are met and service levels adhere to established quality standards
- Identify opportunities for improvement; recommends possible training opportunities
- Update product knowledge on an ongoing basis
- Conduct staff performance reviews to assess needs, cost/benefit analysis, and other operational strategy assessments
- Establish a high standard for productivity, quality, customer service as well as define user guidelines
- Develop company systems for customer interaction and voice response and control the implementation process
- Manage and improve center performance through performance monitoring, problem resolution, system audits, and quality assurance measures.
Head - Sales
Nature Plus Products
Pune, India
06.2019 - 02.2020
- Establishing sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products
- Implement national sales programs by developing field sales action plans
- Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
- Maintain national sales staff by recruiting, selecting, orienting, and training employees
- Maintain national sales staff job results by counselling and disciplining employees; planning, monitoring, and appraising job results
- Maintain professional and technical knowledge by attending exhibitions & trade shows/fairs; reviewing professional publications; establishing personal networks; participate in professional societies
- Contribute to team effort by accomplishing related results as needed.
Co-owner & COO
The Arabian Barbeque
Nagpur, India
12.2014 - 04.2019
- Managing daily operations of the restaurant
- Inventory management and control
- Maintaining P & L
- Staffing & retention
- Created marketing strategies to track existing and new customers.
Regional Manager - Sales & Business Development
United Agencies
Dubai, UAE
05.2012 - 08.2014
- To negotiate & close deals for the products the company trades in, as much quantity as possible & at the highest obtainable price
- To develop business relations with customers by frequent visits to their offices/yards
- To develop personal relations with customers by setting up out-of-office interactions
- To provide the customers with after-sales service with all possible issues
- To follow up with suppliers/procurement managers to ensure timely shipment of all cargo
- To respond & resolve every query of customers within as short a time frame as possible
- To collect market information such as volumes/prices/grades/origins about all the products within the scope of business
- To track different product requirements of the markets (Handled Yemen, South Africa, Pakistan, Qatar, Sudan and Kenya)
- To travel to designated markets at set intervals and report all information & new ideas to the top management
- To visit the sea ports timely and keep an up-to-date on competitors, their activities and products.
Team Manager - Operations & Sales
IIPM
Pune, India
09.2010 - 03.2012
- Leading and managing a team of 2 Team Leaders and 20 counsellors to source potential students for IIPM
- Set up key processes required for meeting business requirements
- Planning and execution of daily lead sourcing for the centre
- Conducting one on one sessions with team to drive, achieve and improve performance
- Improve retention of team members by engaging with them through one on one sessions, skip level meeting and addressing raised concerns in a timely manner
- Sensitizing the team towards the business requirements by ensuring stringent adherence on a regular basis
- Providing continuous guidance to the team in aligning them towards the business objectives, goals, vision and policies
- Creating an environment to foster open communication & possibility thinking.
Sr. Team Leader
Zensar Technologies Ltd
Pune, India
04.2005 - 08.2010
- Developing strategic plans, budgets and managing large and small teams of multiple disciplines
- Directing and leading a core team 60+ associates
- Leading the contact center technology efforts that included evaluating, recommending and project managing the implementation of new tools, such as CRM, CTI, ACD and IVR
- Leading groups responsible for developing metrics and reporting that provided strategic overviews of business operations in the areas of Service Level Agreement (SLA) compliance and employee productivity
- Providing monthly analysis of performance trends and recommended solutions for any areas having downward trends
- Developed presentation and report formats used in Monthly Account Review meetings with clients
- Established a monitoring and measurement governance system, complying to the ISO standard and Organization QMS
- Leading best practice process development / improvement and knowledge management
- Joint employee/manager performance goal setting
- Informal quarterly reviews on goal achievement and formal six month and annual performance reviews on goal achievement
- Addressing and remedying performance shortfalls and coaching the employees
- Worked with sales and marketing team to develop and deliver presentations on BPM services to prospective clients
- Account management and project management, including rolling out new call and customer technical support centers
- Ability to instil corporate vision and develop an atmosphere of teamwork focused on meeting organizational and corporate objectives
- Vendor and contractor relationship management
- Collaborating with the Quality and Training Department to identify staff developmental areas appropriate for classroom or on-the-job training.
Education
Bachelor of Business Administration -
Skills
- Project Management
- Resource Management
- Quality Assurance
- P&L Management
- Business Development
- Program Performance Analysis
- Performance Monitoring
Certification
- Certified Internal Auditor - ISO 9001
- Certified Green Belt in Six Sigma
Accomplishments
- Received Best Performer Award as a Customer Service Executive
- Promoted from a CSA to an Asst. Team Leader within a year of joining Zensar.
- Received the Best Asst. TL Award
- Received Best Team Leader Award
- Received the Best Manager Award
Timeline
Senior Operations Manager
GigIndia (A PhonePe Company)
01.2021 - 09.2022
Head - Sales
Nature Plus Products
06.2019 - 02.2020
Co-owner & COO
The Arabian Barbeque
12.2014 - 04.2019
Regional Manager - Sales & Business Development
United Agencies
05.2012 - 08.2014
Team Manager - Operations & Sales
IIPM
09.2010 - 03.2012
Sr. Team Leader
Zensar Technologies Ltd
04.2005 - 08.2010
Bachelor of Business Administration -
- Certified Internal Auditor - ISO 9001
- Certified Green Belt in Six Sigma
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