RAJENDRA GURUNG
Centreville,VA
Summary
Enthusiastic senior relationship banker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Ensures compliance with internal controls, operational procedures and risk management policies. Pursue on-going education of STU products, services, and other lines of business. Primary focus is assisting with client sales opportunities with additional activities related to service needs, based on the overall needs of the branch.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Relationship banker
SunTrust Bank Tysons
, VA
12.2016 - Current
- Utilizing resources to conduct effective consultative client conversations
- Providing financial solutions that meet client needs
- Referring to other line of business partners for additional business growth opportunities
- Focuses on all client segments serviced through retail Branch Banking network
- Strong probing and listening skills to uncover client needs
- Ability to respond in professional manner with high level of service quality
- Excellent verbal and written communication skills
- Understanding of consumer and business lending instruments as well as deposit products.
- Accept auto Loan /personal Loan / Home equity application
Customer Service Supervisor
TjMaxx
Vienna, VA
04.2013 - 12.2016
- Analyzed services and sales of contact center employees, ensuring compliance and high quality customer service
- Performed store administrative tasks on daily basis
- Involved in merchandise display management, mark-down process and other product features
- Oversaw store operation in absence of management on duty; assisted with validating floor and different department operations, assigned associate with tasks and schedules while adhering to company policies and procedures
- Drafted weekly agenda to achieve credit card and sales goals; collected sales data to conduce analysis reports for business improvement
- Experienced in monitoring sales and marketing strategy across departments; developed client relationships and improved services as necessary through management channels
- Accurately performed cash register transactions, merchandise check-out returns as well as payment validation while ensuring high-speed customer service and response.
Personal Banker IV
SunTrust Bank Tysons
, VA
12.2011 - 04.2013
- Utilizing resources to conduct effective consultative client conversations
- Providing financial solutions that meet client needs such as deposit and credit and including all product and service lines
- Referring to other line of business partners for additional business growth opportunities
- Focus on all client segments serviced through retail Branch Banking network
- Strong probing and listening skills to uncover client needs
- Ability to respond in a professional manner with a high level of service
- Excellent verbal and written communication skills
- Understanding of consumer and business lending instruments as well as deposit products.
- Accept personal loan /auto loan Home equity application
Skills
- Financial Advising
- Relationship building and management
- Policy development and implementation
- Loans
- Sales expertise
- Self-Motivated
Additional Information
- Core Strength Ensures compliance with internal controls, operational procedures and risk management policies. Pursue on-going education of SunTrust products, services, and other lines of business. Primary focus is assisting with client sales opportunities with additional activities related to service needs, based on the overall needs of the branch. Provides industry-leading service; performs routine client maintenance requests, problem resolution and intermediate sales functions regarding deposit, credit, convenience and other product and service lines. Contributions made to meeting or exceeding client service as well as individual and branch sales goals by offering solution and services by expanding and retaining relationships. Exercised knowledge of risk management and loss prevention. Participates fully in all components of the Client Engagement Model. Commits to advancing individual knowledge of sales techniques and product knowledge to better serve consumer and business clients.
Certification
- Notary Public
- NMLS ID
Timeline
Senior Relationship banker
SunTrust Bank Tysons
12.2016 - Current
Customer Service Supervisor
TjMaxx
04.2013 - 12.2016
Personal Banker IV
SunTrust Bank Tysons
12.2011 - 04.2013