Creating new things -DIY
Rajendra N
Program Manager/Client Relationship Manager
Hyderabad ,Telangana
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Process Executive
Patra Corp India
Visakhapatnam, Andhra Pradesh
10.2013 - 10.2014
- Used to check the risk evaluation and submitting Quotes supporting the underwriters.
- All US insurance’s submission's and renewals were managed affectively
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Managed team of 30 employees, overseeing training, and professional growth of employees.
- Ensuring to maintain targeted quality of 99.10%
Claims Representative
United Health Group
Hyderabad, Telangana
10.2014 - 12.2016
- Checked level and type of coverage and evaluated contracts
- Paid or denied medical claims based upon established claims processing criteria
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations
- Maintained confidentiality of patient finances, records and health statuses
- Communicated effectively with staff, including members of operations, finance and clinical departments.
- Worked productively in fast-moving work environment to process large volumes of claims.
Associate Team Lead
Techmahindra
Visakhapatnam, Andhra Pradesh
07.2018 - 09.2019
- Used to motivate, develop and mentor team members in a dynamically changing environment
- Monitor projects/transactions and provide qualitative/constructive feedback to the team members
- Answer operations related queries from the client
- Drive process performance to achieve and exceed SLA deliverable
- To create a conducive and stimulating environment for the teams to accomplish their goals
- Manage expectations of team members and proactively should be able to sense their needs
- Ability to drive process, performance & transformation
- Maintain delivery dashboards with analysis
- To be a part of the client calibration call to have better understanding of the process and for continuous improvement
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Held weekly team meetings to inform team members on company news and updates.
Operations Team Leader
Techmahindra
Visakhapatnam, Andhra Pradesh
09.2019 - 03.2022
- To motivate, develop and mentor SME's/Team leaders in a dynamically changing environment
- Monitor projects/transactions and provide qualitative/constructive feedback to the SME's/Team Leaders
- Drive process performance to achieve and exceed SLA deliverable
- To create a conducive and stimulating environment for the teams to accomplish their goals
- Ability to drive process performance & transformation
- Maintain delivery dashboards with detailed RCA on issues
- To be a part of the client calibration call to have better understanding of the process and for continuous improvement Lead continuous improvement initiatives for the project
- Understanding of the Business situation and capability to address issues
- Managed high workload with consistent record of achieving deadlines and production targets.
- Contributed to interviewing process and made new hire recommendations.
- Set schedules and oversaw daily workflow.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Service Delivery Supervisor
Conduent
Vishakhapatnam , India
03.2022 - 02.2023
- Handled a team of 50 with 2 Team leads. (US Banking Back office processing)
- Supervised operations team to support operational excellence and excellent customer service.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Monitored key performance metrics to identify areas for improvement.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Assistant Manager
Sutherland Global Service
Hyderabad, India-
02.2023 - 07.2023
- Handled a team of 70 with 3 Team leaders. In an international Entertainment support.
- WBR's and MBR's were managed effectively to understand the client expectations
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Collaborated with training team to boost product support and certification training initiatives.
- Assisted in recruiting, hiring and training of team members.
Program Manager /Client Relationship Manager
Optum (Artech Payroll)
Hyderabad, India
07.2023 - Current
- Handling a team of 150 along with 5 Assistant Managers.
- Interacted with customers and clients to identify business needs and requirements.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Coached team members on productivity strategies to accomplish challenging goals.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Identified program obstacles and communicated possible impacts to team.
- Devised creative solutions to critical customer and user needs.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Master of Technology - Computer Networking
Andhra University College of Engineering
09.2017 - 04.2020
Master of Computer Applications - Computer Science And Programming
Andhra University College of Engineering
07.2011 - 05.2014
Bachelor of Science - Mathematics And Computer Science
Samhitha Degree College
06.2008 - 05.2011
Intermediate - Mathematics & Physics
Government Junior College
06.2005 - 05.2008
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06.2004 - 05.2005
Skills
Risk Mitigation
Certification
Amazon Customer Excellence System
Interests
Learning new thing
Timeline
Program Manager /Client Relationship Manager
Optum (Artech Payroll)
07.2023 - Current
Assistant Manager
Sutherland Global Service
02.2023 - 07.2023
Service Delivery Supervisor
Conduent
03.2022 - 02.2023
Operations Team Leader
Techmahindra
09.2019 - 03.2022
Competency based interview Skill
07-2019
Amazon Customer Excellence System
01-2019
Associate Team Lead
Techmahindra
07.2018 - 09.2019
Master of Technology - Computer Networking
Andhra University College of Engineering
09.2017 - 04.2020
Claims Representative
United Health Group
10.2014 - 12.2016
Process Executive
Patra Corp India
10.2013 - 10.2014
Master of Computer Applications - Computer Science And Programming
Andhra University College of Engineering
07.2011 - 05.2014
Bachelor of Science - Mathematics And Computer Science
Samhitha Degree College
06.2008 - 05.2011
Intermediate - Mathematics & Physics
Government Junior College
06.2005 - 05.2008
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06.2004 - 05.2005
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