Rajendra Prasad Botu

Client : Health Care Service Corporation(HCSC)

• Led a team of developers to successfully deliver high-quality software projects on time and within budget constraints.
• Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
• Enhanced system performance with thorough code reviews, debugging, and optimization techniques.
• Maintained close communication with clients throughout project life cycles for accurate progress reporting and prompt issue resolution.
• Monitoring batch jobs for production support, solving issues and abends in minimal possible time.
• Ensure Client SLAs/SLOs are met - Manage deliverables for critical applications by working with Business users and understand the IT/business SLA’s
• Troubleshoot Major Incidents, involving and engaging all necessary teams, create postmortems, and ensure closure of incident.
• Respond to user issues, working with the Development team or external support teams for the resolution
• Collaborate with Dev/L4s on incidents/issue triages and release/change review meetings as well as identify enhancements for application platform stabilization.
• Contribute to and maintain support knowledge base.

Client : Humana Inc

• Streamlined project management processes by implementing Agile methodologies and improving team communication.
• Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
• Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth.
• Updated customers and senior leaders on progress and roadblocks.
• Application development/enhancements in COBOL and JCL using DB2 and VSAM databases.
• Preparing high level and technical program Specifications documents.
• Design, development of batch cycles to send the member information to downstream application
• Building stored procedures for downstream applications
• Enhance stored procedures based on different business requirements
• Design, development of CICS - online screens based on the client requirements that HUMANA Insurance offers across the Enterprise. These screens are used by business enrollment team.
• Debugging the code using tools such as Xpeditor (Online and Batch)
• Managing the ticket/change order status through CA service desk.
• Participated in business process analysis, requirement assessments, and design sessions with business sponsors to facilitate alignment of IT with business initiatives
• Perform and guide on performance and load testing to be sure the code changes support the high volume of data

Client : WellPoint (BCBS GA)

• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
• Mentored junior analysts, fostering professional development while enhancing overall team performance.
• Improved company efficiency with the development of key performance indicators and tracking metrics.
• Provided expert advice for senior management, contributing to informed decision-making and strategic planning.
• Analyzing requirements and performing detailed study of the existing programs.
• Preparing Technical program Specifications document.
• Coding the program as per the client specifications.
• Attending Code Reviews, Test Reviews and status meetings.
• Generating reports according to client's specifications.

Client : WellPoint (BCBS GA)

• Analyzing requirements and performing detailed study of the existing programs.
• Preparing Technical program Specifications document.
• Coding the program as per the client specifications.
• Attending Code Reviews, Test Reviews and status meetings.
• Monitoring batch jobs for production support, solving issues and abends in minimal possible time.
• Making sure that the QCARE online region is brought up before 6:30 AM EST to meet the SLA and achieve customer satisfaction.
• Training the new team members with the processes involved in monitoring the nightly production running and effectively solving the production abends.
• Actively participate in the SWAT calls and provide solutions for the issues.