Rajesh Balantrapu
Atlanta,United States
Summary
Senior Lead Engineer with extensive experience in enhancing productivity and efficiency across engineering projects. Demonstrated expertise in system architecture, process optimization, and project management. Proven ability to lead teams to achieve project goals on schedule while maintaining high standards of quality. Recognized for exceptional problem-solving skills and effective communication in fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Lead Engineer
Bank of America
Atlanta, United States
03.2024 - Current
- Monitored software reliability in production using automation tools.
- Analyzed logs, applied patches, and tested production environments.
- Created automated solutions to streamline operational tasks.
- Collaborated with developers to troubleshoot issues promptly.
- Investigated root causes of incidents to prevent recurrence.
- Designed self-service tools for user groups to enhance automation.
- Prioritized reliability initiatives based on service level objectives (SLOs).
APMSRE-Dynatrace Specialized Software Developer Lead- IV
Meijer
Charlotte, NC
08.2023 - 03.2024
- Acted as a Dynatrace specialized Software Developer for application performance management.
- Deployed and supported Application Performance Management tools while resolving performance-related production issues.
- Implemented Dynatrace End-to-End solutions across various landscape technologies.
- Installed clusters, Active Gates, and One Agents on multiple operating systems including Linux, Windows, and Solaris.
- Created management zones, alerting profiles, and custom metrics within Dynatrace.
- Integrated Dynatrace with ServiceNow to enhance incident management workflows.
- Instrumented microservices and Docker environments with Dynatrace for improved monitoring.
- Developed reports and dashboards tailored to application team requirements using Dynatrace APIs.
Production Services Lead Engineer
Bank of America
Hyderabad, India
08.2016 - 08.2023
- Ensured reliability and availability of critical services by establishing Service Level Objectives and Indicators.
- Developed and maintained automated systems for monitoring, alerting, deployment, and scaling applications.
- Implemented disaster recovery strategies to guarantee business continuity during catastrophic events.
- Collaborated with software engineering teams to define deployment processes and execute safe releases.
- Participated in on-call rotation to deliver 24/7 support for critical services and respond to incidents.
- Conducted root cause analyses for major incidents to identify underlying issues and prevent recurrence.
- Designed and implemented monitoring solutions using Dynatrace, configuring agents, integrations, and dashboards.
- Configured alerting rules in Splunk to proactively detect anomalies and ensure prompt responses.
Production Services Analyst
Bank of America
Hyderabad, India
08.2013 - 07.2016
- Proactively identified issues by liaising with user groups for effective resolution.
- Monitored system health to ensure optimal performance and reliability.
- Conducted proactive system monitoring, proposing automation enhancements.
- Tested applications post-maintenance or major releases to validate functionality.
- Hosted bridge calls during key releases and application issues to facilitate communication.
- Analyzed code to propose fixes for improved performance and defect-free operation.
- Managed Incident and Problem Management tickets using Maximo, ensuring timely resolutions.
- Regularly monitored Autosys jobs, diagnosing and resolving failures as necessary.
Test Lead and Release Management
Virtusa Consulting Services
Hyderabad, India
06.2011 - 07.2013
- Delivered solutions for diverse technical problems across varying scopes and complexities.
- Developed comprehensive test plans, scripts, and use cases to meet testing objectives.
- Applied statistical methods and Six Sigma techniques for data analysis and root cause investigations.
- Secured resources for effective planning and operations within testing cycles.
- Collaborated with project managers to establish realistic yet ambitious coding milestones.
- Revised and modularized legacy codebases to align with modern development standards, reducing costs and enhancing functionality.
Senior Systems Engineer / Production Support L2
Infosys Technologies Limited
Hyderabad, India
06.2008 - 06.2011
- Conducted root cause analysis to resolve production issues effectively.
- Collaborated with clients to identify needs and develop tailored software and hardware solutions.
- Coordinated with stakeholders to design and implement high-end software applications.
- Facilitated implementation and integration of system-oriented projects through stakeholder engagement.
- Communicated technical information clearly to non-technical audiences for enhanced understanding.
- Addressed support requests from end-users, guiding them through basic troubleshooting steps.
- Acted as primary contact for support related to owned solutions and products.
- Partnered with stakeholders to establish plans and procedures for emergency response.
Education
Executive Program - Artificial Intelligence/Machine Learning
Indian Institute of Information Technology, IIIT
Hyderabad08.2019
Bachelor of Science - Computer Science and Engineering
Pragati Engineering College, Jawaharlal Nehru Technological Univ.
05.2008
Associate of Science - Mathematics, Physics and Chemistry
Aditya Junior College
Kakinada04.2004
High School Diploma -
Blue Bells School
KakinadaSkills
- C# and Java
- Python programming
- ASPNET development
- Security monitoring tools
- Web application servers
- Database management systems
- Cloud services expertise
- Container orchestration and CI/CD
- Operating systems knowledge
Certification
- Advanced certification in Artificial Intelligence and Machine Learning (IIIT Hyderabad)
- Site Reliability Engineering
- Azure Fundamentals
- ITIL (Bank of America Internal Certification)
Timeline
Senior Lead Engineer
Bank of America
03.2024 - Current
APMSRE-Dynatrace Specialized Software Developer Lead- IV
Meijer
08.2023 - 03.2024
Production Services Lead Engineer
Bank of America
08.2016 - 08.2023
Production Services Analyst
Bank of America
08.2013 - 07.2016
Test Lead and Release Management
Virtusa Consulting Services
06.2011 - 07.2013
Senior Systems Engineer / Production Support L2
Infosys Technologies Limited
06.2008 - 06.2011
Executive Program - Artificial Intelligence/Machine Learning
Indian Institute of Information Technology, IIIT
Bachelor of Science - Computer Science and Engineering
Pragati Engineering College, Jawaharlal Nehru Technological Univ.
Associate of Science - Mathematics, Physics and Chemistry
Aditya Junior College
High School Diploma -
Blue Bells School
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