RAJESH DHINOJA
CUMMING,GA
Summary
Proven leader in customer service, adept at escalation management and problem-solving, significantly enhanced customer satisfaction at Dhinoja Global LLC. Skilled in fostering team collaboration and driving sales growth through effective strategies. Excels in complaint handling and building client relationships, ensuring high-quality customer support and service. Successful Sales & Marketing with 15 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments.
Overview
39
39
years of professional experience
Work History
Customer Care Executive
Dhinoja Global LLC
07.2016 - Current
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Communicated with customers to identify needs and expectations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted customers in navigating the company''s products and services, ensuring they received the best possible experience.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Supervisor
Interconnect Network Systems
02.2000 - 06.2016
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Sales Manager
Al Rayesh Jewelery
08.1985 - 09.1999
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
High School Diploma -
Rajkumar College
Rajkot IndiaSkills
- Customer Support
- Excellent problem-solving abilities
- Customer service background
- Complaint Handling
- Well-organized
- Customer Response
- Customer Service
- Escalation management
Timeline
Customer Care Executive
Dhinoja Global LLC
07.2016 - Current
Customer Service Supervisor
Interconnect Network Systems
02.2000 - 06.2016
Sales Manager
Al Rayesh Jewelery
08.1985 - 09.1999
High School Diploma -
Rajkumar College
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