Rajesh GVSK

Concord is a Greenfield Site for Eli Lilly – FTPS MES Implementation
Roles & Responsibilities:

• Gathered and validated user requirements for the MES system.
• Created and validated master data for MES.
• Led recipe localization and dry runs for manufacturing processes.
• Implemented MES requirements and provided ongoing application support, including integration with external systems (EWM, LIMS).
• Resolved technical issues related to Manufacturing Execution Solutions (MES - Rockwell FTPS).
• Managed user and functional requirements, supporting MES upgrades and solutions across multiple sites and versions.
• Led Change Management for MES applications, including preparing evidence documents.
• Configured FTPS using Process Designer, Data Manager, and built various components (Semantic Properties, Building Blocks, Graphs).
• Monitored application logs to troubleshoot and resolve issues.
• Specialized in Incident, Problem, and Change Management, defining support processes and customer support.
• Designed and configured recipes using Recipe Designer with acute phase configurations.
• Managed SAP-MES transactions, order releases, FTPS server setup, services configuration, and database schema.

• Service Delivery for POMS MES application support for L3 and L2 in 24/7 operational environment.
• Hypercare and go- live Support
• Designed and implemented Knowledge Transfer (KT) processes to ensure smooth transition to the support phase and enhance team collaboration
• Managed a diverse team of 10+ members across multiple engagements, ensuring effective collaboration and performance.
• Periodic reviews on project performance for KPI Monthly, Biweekly, Weekly
• Periodical Analysis on tickets, service catalogues for process improvements
• Knowledge base improvements
• Coaching and Training team on Technical, Functional
• Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
• Improved service quality, addressing client concerns promptly and professionally.
• Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
• Optimized resource utilization, identifying opportunities for cost reduction and efficiency improvements.
• Streamlined operations for improved customer satisfaction and retention rates.
• Reduced turnaround time with effective resource allocation and task prioritization.
• Maintained proper staffing levels to guarantee timely and accurate deliveries.
• Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
• Implemented performance metrics to evaluate team effectiveness and identify areas for improvement.
• Coordinated and led internal and external site team meetings.
• Ensured regulatory compliance throughout all aspects of operations, minimizing potential risks.
• Managed third-party contracts to drive delivery of required services.
• Cultivated effective and positive working relationships with lucrative clients through onboarding, initial training and ongoing support.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

• Ensuring compliance of MES to laid down QMS procedures
• To ensure necessary support of performing cGMP activities in MES by providing resources & training
• Installation, validation, maintenance & troubleshooting of MES software servers and systems
• Authorized master recipes based on the paper batch records
• Designed Electronic Batch Records (eBMR) and Workflows in Rockwell FTPS for new and existing recipes
• Have been an SME for all recipe authoring issues in the site
• Preparation of SOPs and roles of a system administrator
• Converted manual logbooks into Workflows
• User Management in accordance with procedures
• Creation and Managing of Master Data in MES
• Data backup Management of MES system in accordance with SOP
• Anchoring Disaster Management & Business Continuity plan of MES
• Periodic review of tickets and Interactions with CFTs to close them
• Coordinating with Vendor for issues corrections & implementing corrections/enhancements & upgrade
• Identifying GXP Gap analysis of IT systems and implementing necessary CA

• Worked in Dalian, China supporting APAC region MES applications PMX, AMPS
• Level3 Application Support for MES applications like FTPS PMX and IPL(Warehouse Management)
• Team Formation and Management for APAC region
• Knowledge base creation from lessons learnt on contemporary issues
• Onsite Experience on applications in China, Japan, and Belgium Sites
• Responsible for handling Incident Management, Change Management and Problem management

• Part of BTAMS team support AMPS, PMX application for all the Major issues
• Responsible for working with teams, vendors and other business partners and making sure that all areas of the Process and release are effectively managed
• Responsible for managing the training sessions with business users and project teams to gather obligation
• Responsible for monitoring and tuning UNIX and SQL Servers
• Maintaining and Supporting325 client developed applications which are used in manufacturing site globally
• Driving and preparing reports for Daily, Weekly and Monthly meetings with customer
• Responsible for handling Incident Management, Event Management and Problem management
• Responsible for various other duties as assigned

• Worked as a Sr Customer Care Executive in the billing department for BELL CANADA for Ontario province
• Resolved the Customers billing Queries and add or remove services for the home telephone
• Need to raise the ticket to the back-end time regarding any repairs or Complex issues for billing
• Commitment to giving good customer service