Demonstrated leadership in guiding cross-functional teams to deliver results on time by effectively gathering and documenting business requirements that shape technical project scopes. Proactively identify inefficiencies and champion innovative improvements through keen analytical insight. Skilled at motivating team members, facilitating clear communication with stakeholders, and translating complex data into actionable visualizations to ensure project alignment and success.
Hi, I’m
Rajesh Patel
TECHNICAL BUSINESS ANALYST
Alpharetta,GA
Summary
Overview
27
years of professional experience
4
Certifications
3
Languages
Work History
AT&T
Principal Technical Business Analyst
12.2005 - 05.2024
Job overview
- Led the development and implementation of the Discovery process for AIA
- Led the development and implementation of the open API so that we could launch our broadband services in non-company locations
- Led the end-to-end development, design, testing, and implementation of the iPhone refund process, ensuring a seamless and efficient customer experience. Managed cross-functional teams to create a robust, user-friendly solution, optimizing refund workflows and integrating feedback for continuous improvement.
- Identified a gap in the returns process, designed, development and implementation that stopped bleeding of millions of dollars
- Enhanced inter-organizational relationships to streamline project workflows.
- Coordinated the transition from Outlook to SMTP servers, improving application efficiency.
- Developed processes with ISPs to ensure transactional emails were delivered without being marked as junk/spam.
- Created and implemented an in-house solution to send millions of emails to customers, increasing engagement rates.
- Led application rationalization and consolidation during mergers (Cingular, AT&T, DirecTV, Warner Brothers).
- Implemented an Email Gateway System in-house, enhancing email communication capabilities to save millions of dollars expense for COTS products
- Executed company-wide implementation of Rational tools (ClearCase and ClearQuest) to standardize processes.
- Managed the Verint email communication application (Kana Response), providing training and support to users.
MDI INC.
Consultant
10.2005 - 12.2005
Job overview
- Coordinated cross-business unit requirements gathering for the implementation of Rational Tools, ensuring alignment with organizational goals.
- Implemented Rational tools (ClearCase and ClearQuest) company-wide, standardizing code repository and defect management processes, which improved efficiency and collaboration among teams.
PROTEG CONSULTING
Consultant
03.2003 - 09.2005
Job overview
- Implemented IT solutions for small and medium-sized businesses, enhancing operational efficiency.
- Analyzed business requirements and collaborated with outside consultants to ensure effective implementation.
DELTA TECHNOLOGY
Lead System Engineer
10.1997 - 01.2003
Job overview
- Led the implementation of Rational tools (ClearCase and ClearQuest) to standardize the defect tracking mechanism enterprise-wide.
- Developed the strategy and direction for release processes in collaboration with intranet and internet teams.
- Formulated a comprehensive release strategy for the organization.
- Researched and recommended essential tools for developers to enhance productivity.
- Designed a load balancing strategy for ClearCase servers, improving response time and accessibility.
- Provided support for ClearCase, assisting end users in adhering to established processes.
- Coordinated problem management efforts within a matrixed organizational structure.
- Trained new team members in support roles and procedures.
- Participated in the upgrade from SunOS to Solaris, contributing to system enhancements.
- Contributed to planning and implementing the Y2K project for Passenger Revenue Accounting (PRA).
- Enhanced software engineering practices to improve development efficiency.
- Conducted training sessions for team members on software engineering practices.
Education
Villanova UniversityVillanova, PA
from Computer Science
University Overview
Manipal Institute of Technology (MIT MANIPAL)
from Electronics, Communications
University Overview
Skills
Guide task prioritization strategies
ADDITIONAL EXPERIENCE
ADDITIONAL EXPERIENCE
- CHOICEPOINT INC., Alpharetta, GA 05/1997 – 10/1997 Developer Lead Intranet/Internet CLUE application Managed requirements gathering, analysis, slotting, testing and delivery schedules
- TRANSQUEST INC., Atlanta, GA 04/1996 – 05/1997 Software Engr Implemented the first transatlantic code share agreement Led the GUI team to deliver a world class product Designed and implemented tracking tools for Memo Notice Systems Researched, designed and implemented best practice approach for maintaining and implementation of requests
- TELTECH CORP., Atlanta, GA 10/1994 – 04/1996 Consultant Executed production support for Memo Notice Systems (MNS) Identified and resolved system deficiencies Debugged and provided path forward for production issues
- VILLANOVA UNIVERSITY, Villanova, PA 10/1992 – 10/1994 IT Administrator Managed business school computer center Oversaw system support and management for SUN workstations Overall Novell Netware management (Installation, Configurations, maintenance and upgrading) Designed and implemented materials for lab courses Trained new team members
Certification
Certified Scrum Master
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridImportant To Me
Work-life balanceCareer advancementWork from home optionPersonal development programsCompany CultureAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Scrum Master
06-2025
Organizational Culture
03-2024
Managing Diversity
08-2020
Developing Cross Cultural Intelligence
06-2020
Principal Technical Business Analyst
AT&T
12.2005 - 05.2024
Consultant
MDI INC.
10.2005 - 12.2005
Consultant
PROTEG CONSULTING
03.2003 - 09.2005
Lead System Engineer
DELTA TECHNOLOGY
10.1997 - 01.2003
Manipal Institute of Technology (MIT MANIPAL)
from Electronics, Communications
Villanova University
from Computer Science
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