Rajesh Vaghela

Program – eBay Structured Data

• Improved metadata quality by 36% during eBay category rollout by automating QA processes, saving 200 man-days of manual effort
• Built category rollout management tool that helped reduced site impacting incidents by 95% and shortened moratoriums by 60%
• Led offshore team of 60+ IT professionals to manage 2 major category rollouts yearly for project valued over $1.5 Million
• Created self-service report generation tool with user-friendly interface for custom report generation from diverse data sources. Democratized data access, reducing engineering requests by 100%
• Collaborated with Selling, Search, and View Item team to launch successful condition grading product on time and within budget
• Administered all Agile/Scrum processes including sprint planning, daily scrum, sprint review, and sprint retrospectives

Program – eBay Authentication

• Managed and supervised E2E luxury handbag authentication program, including P&L statement, budget forecasting, vendor and inventory management, troubleshooting, monitoring, and reviewing customer feedback (SEEK survey & M2Ms) and improving program performance
• Liaised with eBay stakeholders (eBay Business Unit, eBay GCX, eBay Marketing, eBay Finance & Accounts, eBay Analytics and eBay Technology & Authenticator Vendors) to ensure smooth functioning of program
• Supported sneakers authentication pilot project of 100K live listings
• Conducted seller analysis as part of whitelist program to determine their year-on-year performance before on-boarding them onto eBay platform
• Developed dashboards and presentations as per requirement; provided updates, insights and recommendations on regular basis to eBay Business Unit

Program – eBay Structured Data

• Handled yearly 4 major category rollouts including site consolidation where eBay branded listing sites were mirrored to main eBay Big7 sites that helped eBay improved CBT conversion, enriched category structure and metadata for sites that was not actively managed by team
• Apprised eBay engineering team on implementation processes for building new automation and existing tool enhancement that helped improve process efficiency by 20%
• Managed end-to-end product lifecycle (creating requirements for eBay engineering team, building new tools, giving tool demos, and delivering final product to end user)
• Spearheaded new taxonomy management system (TMS) tool buildout while partnering with eBay Israel product team

Program – eBay Structured Data – Technical Operation

• Planned yearly roadmap with milestones by coordinating with eBay Global Structured Data operations team
• Monitored team performance and provided constructive feedback to increase productivity by 15% and maintain quality standards to 100%
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables
• Evaluated staff performance and provided coaching to address inefficiencies

Program - Photo and Broadcast

• Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery
• Increased revenue 7% with strategic upselling of products and services to existing customers
• Created comprehensive program plans, governance frameworks, decision, and approval processes for engagement

Transaction Processing Vertical

• Handled 50+ server requests daily by collecting and processing SAN/DAS/NAS order information
• Worked with client's stakeholders to present business studies and relevant recommendations
• Identified and resolved problems through root cause analysis and research