Rajesh Kumar Jeyachandran
Chennai,India
Summary
Accomplished and results-driven quality assurance management professional with 12 years of experience in the software industry in quality assurance, design verification, and system design. Handson manager with a track record of directing and improving quality programs, lowering defects, and increasing overall efficiency and productivity. Highly adept at developing and implementing test strategies, operational procedures, and quality methodologies to support the development and release of business applications. Able to train, lead, and motivate effective cross functional teams. Experienced in the integration and testing of third-party software. Excellent verbal and written communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
AT&T
06.2023 - Current
- Managing the Salesforce Production Validating Testing team and the Customer and Agent Production Defect Management teams.
- Facilitating defect management and ensuring quality engineering health by implementing standardized triage, defect management, and communication processes
- Conducting daily defect reviews with key program stakeholders, such as development, testing, product, and support teams, to ensure a clear path forward and reduce defect burndown for all prioritized defects
- Ensuring that all defect processes align with a standard defect process across all test phases and teams
- Acting as a liaison between development, testing, triage, support, and project management to resolve any requirements or design gaps
- Monitor chats and host working sessions with impacted teams, using an escalation process to ensure active investigation of defects until disposition
- Established standardized defect reporting and dashboards, utilizing tools such as JIRA and Power BI, to monitor defect burndown.
- Responsible for driving retrospection calls with stakeholders and revisiting the best practices and lessons learned
- Responsible for utilizing key performance indicators such as mean time to resolution, defect RCAs, and environment downtime to monitor trends and identify improvement opportunities
- As part of production validation testing, I worked with a team to prepare an automation regression framework in Katalon and validated the scenarios in production after every release deployment.
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
Quality Services Manager
Amazon
08.2022 - 05.2023
- Managing a 25-member quality services team and providing testing support to the quality assurance stakeholder, and I'm in charge of the following tasks: Setting and monitoring goals for each associate
- Project assignment for each associate based on stakeholder requests and to ensure the quality of the product delivered by my reporting associates
- Prepare and publish weekly and monthly reports with the leadership team
- Meeting both programme and personal objectives
- Hold meetings with associates on a regular basis to understand their career aspirations and the plan for the future
- Hold meetings with stakeholders to understand the project roadmap and ensure that all associates are assigned to the project.
Quality Assurance Manager
TPG Telecom
02.2021 - 07.2022
- Leading a team of QA Analysts in assuring the overall quality and integrity of multiple applications throughout the software development life cycle
- Oversee the design, execution, and reporting of all manual and automated tests, using HP Quality Center & Jira
- Producing Test Plans, Test Summaries, and metrics for each project
- Working closely with Development and Product managers to estimate the test effort and develop release schedules
- Managing all aspects of QA staff, including performance reviews, career development, and training as needed
- Reviewing all training material related to each release
- Assuring effectiveness and integrity of all testing tools.
Senior Test Lead
Tata Consultancy Services
06.2020 - 02.2021
- During this tenure, I worked in Prepaid Refresh project for Vodafone, in which prepaid plans were refreshed and max speed data was introduced for prepaid customers
- Application worked during this tenure are Siebel, Oracle BRM, Oracle Middle ware Fusion, Matrixx, MBAS, MYOB Payment Gateway, PSM, Emagine (CLMS) and DWH.
Senior Test Lead
Vodafone
05.2017 - 06.2020
- Experienced in Testing Siebel CRM, Fusion - Oracle Middleware, Oracle - BRM, Subscription Engine (SE2), APC - Nokia, Payment Gateway - MYOB, PSM, CES, My Vodafone Application and Tallyman - Experian, SQL Developer, TOSCA and Pronto
- And Tracked defects in HP Quality Center
- Involved in successful delivery of projects such as PIPE (Vodafone NBN), X2 Bulk Recharge (Prepaid Bulk Plans), ATR (Automatic Recharge for Prepaid) and BRM HA/DR - Oracle Application
- Automated few applications using Selenium and TOSCA automation tools.
Software Test Lead
Vodafone Hutchison
11.2015 - 04.2017
- Incorporated delivery requirements into planning of testing schedules.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Documented testing procedures for developers and future testing use.
- Conducted regression testing, analyzed results, and submitted observations to development team.
- Coordinated with stakeholders to define clear acceptance criteria for each project, ensuring alignment with business objectives.
Software Test Analyst
Qualcomm
12.2014 - 10.2015
- Experience testing in Salesforce CRM and defect tracking in Remedy Tool
- Involved in the successful delivery of Qulacomm's - Wireless Reach project.
Software Test Lead
Vodafone
06.2014 - 11.2014
- Experienced in Testing Siebel CRM, Fusion - Oracle Middleware, Oracle - BRM and Tallyman - Experian
- And Tracked defects in HP Quality Center
- Involved in delivering successful projects such as Spotify and Siebel Upgrade.
Software Test Lead
Target
01.2013 - 05.2014
- Worked in projects such as Instock Transformation (Stores Domain) and VB to .Net Applications SCNT and SUBT (Mobile Device Testing) Involved testing in Web Applications, Mobile Applications and used the Automation Tool - HP - QTP (Micro Focus Unified Functional Testing) for the testing.
Assistant System Engineer
Tata Consultancy Services
06.2012 - 12.2012
- Undergone training in Development and Testing as part of TCS - Initial Learning Programme (ILP).
- Built an internal website, by developing front end web page using HTML, CSS and Javascript and connected with Database to add and modify entries in it.
- Learnt testing methodologies and the defect managements tools to performed testing in some of the internal websites.
Education
Master of Business Administration - MBA - Business Administration and Management, General
Annamalai University
12.2017
Bachelor's Degree - Computer Science
Thiagarajar College of Engineering
05.2012
Foundation degree - Mathematics and Computer Science
PKN Higher Secondary School
04.2008
Skills
- Quality Assurance Management
- Process Documentation
- Test Planning
- Goals Setting
- Data and Trend Analysis
- Audit reporting
- Performance Metrics
- Internal Audits
- Continuous Improvement
Websites
Certification
- Certified SAFe 6.0 Product Owner/Product Manager
- PSM 1 - Scrum Master
- ISTQB Advanced Test Manager
- Leadership : TCS Embark Certification
Awards
- Special Initiative Award
- On the Spot Award
- Applause for the Team Award
Timeline
Quality Assurance Manager
AT&T
06.2023 - Current
Quality Services Manager
Amazon
08.2022 - 05.2023
Quality Assurance Manager
TPG Telecom
02.2021 - 07.2022
Senior Test Lead
Tata Consultancy Services
06.2020 - 02.2021
Senior Test Lead
Vodafone
05.2017 - 06.2020
Software Test Lead
Vodafone Hutchison
11.2015 - 04.2017
Software Test Analyst
Qualcomm
12.2014 - 10.2015
Software Test Lead
Vodafone
06.2014 - 11.2014
Software Test Lead
Target
01.2013 - 05.2014
Assistant System Engineer
Tata Consultancy Services
06.2012 - 12.2012
Master of Business Administration - MBA - Business Administration and Management, General
Annamalai University
Bachelor's Degree - Computer Science
Thiagarajar College of Engineering
Foundation degree - Mathematics and Computer Science
PKN Higher Secondary School
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