Rajesh Kumar Mohan

• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Worked different stations to provide optimal coverage and meet production goals.
• Coached team members in techniques necessary to complete job tasks.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Developed monthly and daily production output plans to deliver on customer service and financial metrics.
• Reviewed, implemented and updated company records related to team activities for future reference.
• Assisted in recruitment to build team of top performers.
• Conducted regular reviews of operations and identified areas for improvement.
• Maintained database systems to track and analyze operational data.

Daily Task

• Assigning work file to the agents.
• Assigning daily task to SME and GC
• Dailiy team hurdle
• Previous day production and Quality report checking and sent it to supervisers and updating on tracker
• Manpower Updations current shrinkage Present/Leaves and Employees added or removed
• Daily consolidation preparations
• Software logins creations
• Interview scheduling/interviewing
• Reworks status to QA team.
• Checking daily call and Break timitime reports
• Handling Email from clients on clarification / esclations from client end.
• Raising MPR request if required any resourse for the process
• Events approvals for the agents incase of permission/Leaves/ CAb delay
• Assigning software Training for the new joinees.

Weekly task

• AR Production and QA report to Agents thru email on every Tuesday
• Preparing Presentation for weekly call's
• Weekly Projection report for acheavable FTE for the current month.
• Bi-weekly call with clients
• Every Monday report - Attriction and production tracker

Monthly Task

• Monthly deck for monthly calls with raw data for clients
• Preparing AR & IV - Consolidation report along with Preformance report with Acheived FTE's
• Preparing Transport Allowance Report list
• Preparing AR Inentives/ Addl Pay list
• Reviewing and share the monthly performance report to the agents - Production Quality of current month.

• Responsible for calling Insurance companies (in US) on behalf of doctors/physicians and follow up on outstanding Accounts Receivable
• To check the appropriateness of the insurance information given by the patient if it is inadequate or unclear.
• To make a physical call by following the international norms and applicable rules for confidentiality and HIPAA compliance
• Escalate difficult collection situations to management in a timely manner.
• Should have knowledge of the entire Revenue Cycle Management (RCM)
• Sound knowledge of U.S. Healthcare Domain (Provider side) methods for improvement on the same

• Responsible for calling Insurance companies (in US) on behalf of doctors/physicians and follow up on outstanding Accounts Receivable
• To check the appropriateness of the insurance information given by the patient if it is inadequate or unclear.
• To make a physical call by following the international norms and applicable rules for confidentiality and HIPAA compliance
• Escalate difficult collection situations to management in a timely manner.
• Should have knowledge of the entire Revenue Cycle Management (RCM)
• Sound knowledge of U.S. Healthcare Domain (Provider side) methods for improvement on the same