Sujitha Ravuri

• Worked with project managers, developers, quality assurance and customers to resolve technical issues.
• Worked with development teams to correct problems and run test scenarios.
• Promoted technical leadership to entry-level and junior engineers in complex enterprise system environment.
• Led software development initiative as subject matter expert and primary point-of-contact for project management staff.
• Trained and mentored junior developers and engineers, teaching skills and working to improve overall team performance.

• PROJECT DESCRIPTION:
• For any discrepancies in the bill, the overcharge/undercharge amount has to be calculated and same is given to the customers or for every bill run till the fix is done
• RESPONSIBILITIES:
• Providing support to customer billing.
• Creating SQL queries to access the database and generating reports for business.
• Extracting reports from BO (Business Objects) for 6 months old data.
• Monitoring the pre-scheduled jobs on servers.
• Providing the quantification details of the incident within the SLA.
• Proactively automating routine tasks by developing shell scripts.
• Researched and recommended scheduling enhancements to improve system performance.
• Identified root causes of recurring problems to implement effective solutions.
• Generating monthly reports for tracking number of STK's raised, resolved, pending, and breached.
• Communicated with clients to verify roots and causes of incidents.
• Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone
• Communicated and explained business requirements to team members to understand and implement functional demands

PROJECT DESCRIPTION:

• This SOA CM project is attempting to convert existing Encina/ DCE services currently supporting number of domains to Everything Everywhere Java and web services environment
• The main purpose of this project is to move those services required by the business to the new supportable platform, which can meet the service level expectations of the business whilst at the same time identifying and decommissioning those services which are no longer required.

RESPONSIBILITIES:

· Involved in the development and testing of Web services (SOAP based).

· Deploying changes in the applications.

· Analyzing the requirements from clients.

· Arranging Test Environment to execute the test cases.

· Conducting Review Meetings.

· Analyzing and executing Test Cases.

· Defect Tracking.

· Communicating with Test Manager.

· Root-cause analysis of many systems related issues.

· Trained and mentored competent and flexible

workforce to meet project needs and promote

positive work environment.