Rajhee Willacy
Mount Vernon,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Gas Meter Technician
Southern Cross
Tarrytown, NY
02.2021 - Current
- Perform Service Line inspection to detect gas leaks and corrosion
- Install Natural Gas Detectors
- Called the appropriate to report gas leaks
- Escalate and promptly address for situation.
- Resolved conflicts and negotiated mutually beneficial agreements between company and clients.
- Manage customer expectaions
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Oversaw daily operations to ensure high levels of productivity.
Gas Technician
USIC (reconn)
Queens, NY
10.2020 - 02.2021
- Perform Service Line Inspection to detect gas leaks and corrosion
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Improved operations through consistent hard work and dedication.
- Developed and maintained courteous and effective working relationships.
- Participated in team-building activities to enhance working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Personal Banker
HSBC Bank
New Rochelle, New York
12.2018 - 06.2020
- Promoted financial products by maintaining excellent service offering knowledge.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Expanded client base by promoting new financial products.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
- Created innovative financial solutions to meet customer needs and provide competitive edge.
Small Business Specialist
Chase Bank
White Plains, New York
04.2017 - 12.2018
- Consulted on business packages and made personalized recommendations.
- Developed customized solutions of deposit, lending and other products for small business customers.
- Optimized system and platform performance capabilities in most efficient, practical way possible.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
Education
Business Administration And Management
Westchester Community College
Valhalla, NY 01.2018 - Current
Skills
Accurate record keeping
Conflict resolution
Organization and Time management
Multitasking abilities
Data management
Cultural awareness
Teambuilding
Computer skills
playing the Bass guitar
I enjoy playing the Bass guitar. I play mostly on weekends for my local church.
Timeline
Gas Meter Technician
Southern Cross
02.2021 - Current
Gas Technician
USIC (reconn)
10.2020 - 02.2021
Personal Banker
HSBC Bank
12.2018 - 06.2020
Business Administration And Management
Westchester Community College
01.2018 - Current
Small Business Specialist
Chase Bank
04.2017 - 12.2018