Rajia Epa
Jamaica,NY
Summary
Dynamic and customer-oriented banking professional with nearly one year of hands-on experience as an intern at Standard Chartered Bank. Skilled in client relationship management, financial services, and branch operations. Seeking to leverage gained experience and passion for financial services to deliver exceptional customer experiences as an Associate Banker at Chase Bank. Committed to helping clients achieve their financial goals while supporting the success of the branch.
Overview
1
1
year of professional experience
Work History
Banking Intern
Standard Chartered Bank
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Assisted customers with everyday transactions, including deposits, withdrawals, and payments, while maintaining strict compliance with banking regulations and procedures.
- Efficiently handled new account openings, ensuring accurate documentation and adherence to compliance requirements.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated clients on the use of technology self-service options, such as mobile banking apps and ATMs, to enhance their banking experience
- Evaluated customer needs and feedback to drive product and service improvements.
- Assisted customers with inquiries related to account management, including address updates, debit card reorders, and direct deposit setups.
Business Analyst Intern
Best Buy
07.2023 - 02.2024
- Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.
- Contributed to risk assessment activities by identifying potential issues and suggesting mitigation strategies.
- Used both qualitative and quantitative analysis techniques frequently.
- Facilitated communication between technical teams and end-users during system implementation projects.
- Enhanced project efficiency by identifying process improvements and implementing necessary changes.
- Created visual representations of data findings using various chart types for presentations to stakeholders.
- Analyzed market, technology and industry to keep current on trends.
- Designed Excel spreadsheet to estimate costs of future custom projects for clients.
Education
Master of Arts - Crime And Intelligence Analysis
University of Central Oklahoma
Edmond, OK09.2025
Master of Science - International Relations
University of Dhaka
Dhaka, Bangladesh12.2015
Bachelor of Science - International Relations
University of Dhaka
Dhaka, Bangladesh12.2013
Skills
- Teamwork and Collaboration
- Computer Skills
- Goal-oriented mindset
- Interpersonal and Social Skills
- Multitasking and Organization
- Attention to Detail
- Creativity and Innovation
- Outstanding communication skills
- Client Relationships
- Professionalism and Etiquette
- Public Speaking
- Research and analysis
- Microsoft Office Suite
- Complex Problem-Solving
- Presentations
- Fast Learner
- Problem-Solving
- Tech-Savvy
- Telephone Etiquette
Languages
Bengali
Native or Bilingual
Hindi
Full Professional
Japanese
Limited Working
Timeline
Business Analyst Intern
Best Buy
07.2023 - 02.2024
Banking Intern
Standard Chartered Bank
Master of Arts - Crime And Intelligence Analysis
University of Central Oklahoma
Master of Science - International Relations
University of Dhaka
Bachelor of Science - International Relations
University of Dhaka
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