Rajib Hasan
Sandy
Summary
Dynamic Manager with a proven track record at BASIC Bank Limited, excelling in client acquisition and risk assessment. Adept at driving business growth through effective communication and market analysis, consistently achieving sales targets while fostering strong customer relationships. Recognized for leadership and integrity in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Manager
World of Art
Murry
09.2024 - Current
- Company Overview: Canvas Printing and selling Shop
- Lead Generation and Prospecting: Actively reach out to and identify potential customers through various channels, including cold calling, email, and existing contacts.
- Needs Analysis: Understand customer needs and pain points to recommend the most suitable products or services that solve their problems.
- Product Presentation and Demonstration: Present and demonstrate products or services to potential customers, using compelling arguments and tailoring presentations to individual needs.
- Negotiation and Closing: Negotiate pricing and contract terms with customers to finalize and close sales agreements.
- Relationship Management: Build and maintain strong, positive relationships with both new prospects and existing customers to foster loyalty and repeat business.
- Sales Target Achievement: Consistently meet or exceed established sales goals, quotas, and targets.
- Customer Service and Support: Address customer inquiries, resolve complaints, and provide ongoing support to ensure customer satisfaction.
- Market Awareness: Stay informed about industry trends, competitor activities, product knowledge, and best practices.
- Reporting and Forecasting: Prepare and submit sales reports, forecasts, and analyses to management, documenting customer interactions and sales progress.
- Collaboration: Work with internal teams, such as marketing and customer service, to align sales efforts and improve overall customer experience.
- Canvas Printing and selling Shop
Branch Operation Manager
BASIC Bank Limited
Dhaka
08.2022 - 09.2024
- Operational management: Oversee day-to-day banking activities, including transaction processing, cash management, account maintenance, and reconciling general ledger accounts.
- Analyze and refine operational processes to improve efficiency, reduce waste, and manage costs.
- Manage a variety of banking systems, applications, and technology, including core banking platforms, digital banking channels, and reporting software.
- Staff management and leadership: Supervise, motivate, and mentor operations staff, including bank tellers and other service personnel.
- Handle HR functions for the team, such as interviewing, hiring, training, and conducting performance reviews.
- Foster a positive and productive work environment that focuses on both exceptional customer service and strong team relationships.
- Risk and compliance: Ensure that all banking operations strictly adhere to federal and state banking regulations, as well as the bank's internal policies.
- Implement and monitor internal controls to mitigate risk and prevent fraud, money laundering, and other financial crimes.
- Act as a liaison for internal and external auditors, addressing any findings and implementing corrective measures within the required timeframes.
- Customer service: Support front-line staff in resolving complex or escalated customer issues related to daily banking services.
- Contribute to a service-driven culture, ensuring that all customer interactions meet the bank’s service standards.
- Financial oversight and reporting: Track and report on key operational metrics to senior management.
- Assist in budget planning and manage costs related to operational supplies, equipment, and staff.
- Transaction Monitoring: Use automated systems to monitor customer transactions, identify potentially suspicious activities, and prepare Suspicious Transaction Reports (STRs) to be submitted to the Bangladesh Financial Intelligence Unit (BFIU).
- Risk Management: Conduct risk assessments based on geographical locations, customer types, and other factors to identify high-risk areas for money laundering.
- Customer Due Diligence (KYC/CDD): Ensure the implementation and adherence to KYC and CDD processes for identifying customers, establishing their beneficial owners, and mitigating money laundering risks.
- Regulatory Compliance: Maintain a thorough knowledge of all AML and CFT regulations and requirements, ensuring the bank's practices are in full compliance.
- Reporting & Liaison: Report suspicious activities to the BFIU and potentially other authorities, acting as a key point of contact for AML-related matters.
Assistant Manager
BASIC Bank Limited
Dhaka
03.2022 - 07.2022
- Perform assigned tasks of trade finance operation for export and import of branch.
- Prepare reports related to trade finance and update in central bank of Bangladesh portal on regular basis.
- Maintaining excellent customer relationship with the export and import clients and following up accordingly.
- Assist department In-charge and/or branch manager to ensure smooth foreign trade operation of the branch.
- LC (Letter of Credit) opening.
- SWIFT Operation for various export & Import business transaction, Export & import document screening & giving various discrepancy through SWIFT Message.
- Export business proposal writing, Process payments and receipts related to foreign trade, including imports and exports, services, and other current business.
- Scrutinize and process documents related to Letters of Credit (L/C), bills of exchange, and other trade financing instruments.
- Manage the inflow and outflow of foreign remittances, including payments from foreign agents and individuals sending money to Bangladesh.
- Manage the process for both local and 'back-to-back' L/Cs, which are used primarily by the garments industry.
- Ensure the timely realization of export proceeds in foreign currency and take action on overdue export bill.
Assistant Manager
BASIC Bank Limited
Dhaka
06.2019 - 03.2022
- Developing business strategy: Creating a comprehensive plan for the FX division to achieve profit and market share goals. This includes defining targets for import and export financing, remittances, and currency trading.
- Managing client relationships: Overseeing relationships with major corporate and institutional clients involved in international trade and foreign currency transactions.
- Driving business growth: Identifying and pursuing opportunities to increase the bank's FX business, such as expanding remittance corridors or attracting new corporate clients.
- Operations and management: Supervising daily operations: Ensuring the smooth and efficient execution of all foreign exchange transactions, including letters of credit (L/Cs), remittances, and foreign currency transfers.
- Managing internal controls: Implementing and maintaining strong internal controls and audit functions to prevent fraud and ensure data accuracy in FX transactions.
- Ensuring trade finance efficiency: Overseeing trade finance activities and working to improve the efficiency of the L/C opening and export realization process.
- Risk management: Monitoring market risk: Keeping a close eye on global and local economic factors that influence currency rates and developing strategies to mitigate market risk.
- Mitigating currency risk: Developing and implementing hedging strategies to manage and reduce the bank’s and its clients' exposure to foreign currency fluctuations.
- Reporting FX positions: Providing senior management with regular reports on the bank's overall foreign exchange positions and performance.
- Compliance and regulatory liaison: Adhering to central bank regulations: Ensuring all foreign exchange activities strictly comply with the rules and guidelines set by the Bangladesh Bank's Foreign Exchange Policy Department.
- Liaising with regulators: Acting as the primary point of contact with the Bangladesh Bank and other regulatory bodies on all FX-related matters.
- Managing sanctions risk: Staying updated on international sanctions and ensuring the bank's FX transactions are compliant and do not involve sanctioned entities.
- Treasury integration: Collaborating with treasury: Working closely with the treasury division, which often includes a foreign exchange desk, to manage the bank's liquidity and investments.
- Integrating FX and treasury strategies: Aligning the FX division's activities with the bank’s broader asset-liability management (ALM) strategy.
Assistant Manager
BASIC Bank Limited
Dhaka
12.2015 - 06.2019
Officer (Head of Teller Division)
BASIC Bank Limited
Dhaka
12.2015 - 06.2019
- Customer Service: Provide exceptional customer service, assist with complex transactions, and help resolve customer complaints and issues.
- Cash Management: Monitor and manage teller cash levels, ensure accurate cash handling, and perform daily audits and reconciliations of cash drawers and transaction records.
- Operational Efficiency: Oversee the daily operations of the teller area, ensuring activities are performed accurately and efficiently.
- Compliance and Security: Ensure adherence to all bank policies, procedures, and relevant banking regulations, as well as maintaining security protocols within the branch.
- Transaction Handling: Handle deposits, withdrawals, and other customer transactions, providing accurate receipts and balancing cash drawers at the end of the day.
- Record Keeping: Maintain accurate records and prepare necessary reports for management, contributing to the smooth operation of the branch.
- Cross Departmental Collaboration: Collaborate with other bank departments to achieve branch goals and provide an exceptional customer experience.
Officer
BASIC Bank Limited
Dhaka
10.2012 - 07.2013
Assistant Officer
BASIC Bank Limited
Dhaka
08.2007 - 10.2012
Education
Masters of Business Administration (MBA) - Human Resources Management, Media & Communication
Independent University, Bangladesh (IUB)
Dhaka05.2011
Bachelor of Business Administration (BBA) - Marketing, Media & Communication
Independent University, Bangladesh (IUB)
Dhaka05.2007
Higher Secondary Certificate Examination (H.S.C.) - Science
GOVT. SCIENCE COLLEGE
Dhaka01.1995
Secondary School Certificate Examination (S.S.C.) - Science
MOTIJHEEL Central GOVT BOYS HIGH SCHOOL
Dhaka01.1993
Skills
- Microsoft Office Suite
- SWIFT operations
- Team collaboration
- Persuasion
- Leadership
- Market analysis
- Customer insights
- Problem solving
- Financial analysis
- Risk assessment
- Regulatory compliance
- Mathematical proficiency
- Analytical thinking
- Digital literacy
- Client acquisition
- Customer service excellence
- Effective communication
- Attention to detail
- Accuracy in work
- Adaptability
- Resilience under pressure
- Stress management
- Integrity and honesty
- Professional discipline
- Decision-making confidence
Educational Skills - Ielts
06/24/22, 82
Languages
- Bengali, Fluent (Spoken, Reading and Writing)
- English, Fluent (Spoken, Reading and Writing)
Hobbies and Interests
- Community service and volunteer work
- Blogging and writing
- Learning a new language
- Team or individual sports
- Photography, art
- Fundraising and community involvement
- Listen to Music & Singing
Personal Qualities
- Honesty and Integrity
- Discipline and Professionalism
- Confidence
Personal Information
- Father's Name: Late Maruf Hasan
- Mother's Name: Rahela Hasan
- Date of Birth: 03/05/78
- Gender: Male
- Nationality: Bangladeshi by birth
- Marital Status: Married
Timeline
Manager
World of Art
09.2024 - Current
Branch Operation Manager
BASIC Bank Limited
08.2022 - 09.2024
Assistant Manager
BASIC Bank Limited
03.2022 - 07.2022
Assistant Manager
BASIC Bank Limited
06.2019 - 03.2022
Assistant Manager
BASIC Bank Limited
12.2015 - 06.2019
Officer (Head of Teller Division)
BASIC Bank Limited
12.2015 - 06.2019
Officer
BASIC Bank Limited
10.2012 - 07.2013
Assistant Officer
BASIC Bank Limited
08.2007 - 10.2012
Masters of Business Administration (MBA) - Human Resources Management, Media & Communication
Independent University, Bangladesh (IUB)
Bachelor of Business Administration (BBA) - Marketing, Media & Communication
Independent University, Bangladesh (IUB)
Higher Secondary Certificate Examination (H.S.C.) - Science
GOVT. SCIENCE COLLEGE
Secondary School Certificate Examination (S.S.C.) - Science
MOTIJHEEL Central GOVT BOYS HIGH SCHOOL
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